Call Center Representative (Dental)

ACE Dental of Texas - Temple, TX (30+ days ago)


Nice to have- Dental or Medical Experience.

Call Center Agent Job Duties:

  • Obtains client information by answering telephone calls; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.

Call Center Agent Skills and Qualifications:

Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking

Nice to have- Dental or Medical Experience.

Job Type: Full-time

Experience:

  • healthcare: 1 year (Required)
  • Call Center: 1 year (Required)

Language:

  • Bilingual Spanish (preferred) (Required)