Customer Collections Specialist

Hillsborough County, FL - Tampa, FL (30+ days ago)3.8


Introduction
WHY JOIN US

Hillsborough County Government provides employees with careers that are both professionally and personally rewarding. With a wide range of independent agencies to choose from, the opportunities within Hillsborough County Government are endless! You are not just an employee within the government, you are an ambassador and business partner making a huge impact within our community that helps shape our future.

WHY WE EXIST

Our mission is to provide effective quality service at a reasonable cost with courtesy, integrity and accountability in a manner that protects and enhances the quality of life of our diverse population.

IDEAL CANDIDATE PROFILE
Investigates and collects monies for delinquent utility accounts. Reviews accounts receivables, payment schedules and prepares reports of past due accounts.
Conducts follow-up actions on delinquent accounts.
Process Notice of Liens/Release and provide formal written pay offs & balances quotes for pending real estate transactions.
Initiates revenue recovery efforts on past due accounts, track time sensitive collection letters and monitor assigned customer accounts with a status in severance.
Establish appropriate short term payment plans and negotiate credit extensions on long term pay arrangements for delinquent accounts including Affidavit of Encumbrances.
Maintains utility account receivables collection reports to ensure that all customer deposit expectations are within compliance with rate resolution standards and meet Utility Bond Covenants.
Provides technical support to customers for online web access, auto bill pay options, and administers password re-sets.
Coordinates and performs internal investigations into past due final accounts, insufficient funds checks, or other information for possible legal action such as notice of lien or report to National Credit Bureau.
JOB OVERVIEW
Performs investigative, enforcement and collection activities pertaining to delinquent utility accounts. Primary assignment is Single Family Residential Accounts.
MINIMUM QUALIFICATIONS
Graduation from high school or possession of a GED certificate; and
Two years of experience in the credit and collections industry; and
Possession of a valid Driver License.

Or an equivalent combination of education, training, and experience that would reasonably be expected to provide the job-related competencies noted below; and
Possession of a valid Driver License.
CORE COMPETENCIES
Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.

Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.

Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.

Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

WORK CATEGORY
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
PHYSICAL REQUIREMENTS
Sitting for long periods of time in an office environment. Extensive use of computer. Regularly repeat the same movements when entering data. Some filing is required. Answering high volume of calls. Face to face customer conversation requiring clear speech and good listening abilities.
DUTIES AND RESPONSIBILITIES
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below:

Investigates and collects monies for delinquent single family residential utility accounts. Reviews accounts receivables, payment schedules and prepares reports of past due accounts.
Conducts follow-up actions on delinquent accounts.
Process Notice of Liens/Release and provide formal written pay offs & balances quotes for pending real estate transactions.
Initiates revenue recovery efforts on past due accounts, track time sensitive collection letters and monitor assigned customer accounts with a status in severance.
Establish appropriate short term payment plans and negotiate credit extensions on long term pay arrangements for delinquent accounts including Affidavit of Encumbrances.
Maintains utility account receivables collection reports to ensure that all customer deposit expectations are within compliance with rate resolution standards and meet Utility Bond Covenants.
Provides technical support to customers for online web access, auto bill pay options, and administers password re-sets.
Coordinates and performs internal investigations into past due final accounts, insufficient funds checks, or other information for possible legal action such as notice of lien or report to National Credit Bureau.
Process credit card payments and issues receipts. Updates all revenue recovery reports that affect reporting requirements mandated by the Federal Credit and Collection Act to ensure customer’s FICO credit rating information is properly processed and up to date.
Investigates changes in property ownership, deaths, insolvencies and other factors causing delinquencies and recommends final disposition of cases.
Process foreclosure and bankruptcy filings and proceedings to aid in revenue recovery efforts to ensure proper compliance with Federal Bankruptcy Code and Court proceedings.
Performs other related duties as required.
JOB SPECIFICATIONS
Knowledge of Federal Collection laws, Ordinances, Regulations and rules affecting delinquent account investigations and collections.
Knowledge of delinquent account investigation practices and collection techniques.
Knowledge of geographical locations in Hillsborough County.
Ability to follow oral and written instructions.
Ability to work effectively with others.
Ability to understand and apply the provisions of ordinances and regulations.
Ability to prioritize work.
Ability to follow established procedures.
Ability to use a computer and related software.
Ability to work with antagonistic persons or the public under adverse conditions.
Ability to keep accurate records and complete reports.
Conclusion
WHAT'S IN IT FOR YOU

We offer much more than the competitive pay you expect. We value our employees and Hillsborough County Government is committed to providing a comprehensive and competitive benefits package. And because we understand that no two people are exactly alike, you can choose what best suits the needs of you and your family.

Health Plan: The County pays towards health insurance premiums for all employees. Employees can select from three health care plan options. Coverage is effective the first of the month following 60 days of employment.
Dental Insurance: Employees are eligible to enroll in the dental coverage and choose from four options: High DMO, Low DMO, a network Open Access Plan, and a PPO. Coverage is effective the first of the month following 30 days of employment.
Vision Care: Employees and their dependents are eligible to enroll in the vision coverage. Co-payment coverage includes exams, lens and frame, as well as an allowable contact lens expense. Coverage is effective the first of the month following 30 days of employment.
Employee Assistance Program: This program provides all employees and family members with professional, confidential counseling sessions. All employees and dependents are afforded up to six (6) free visits per Plan year. Coverage begins on the first day of employment.
Tuition Reimbursement: Employees may be reimbursed up to $1,000 (undergraduate), $2000 (graduate) per fiscal year for classes at an accredited college or university for courses that enhance your ability to perform your current job duties.
Holidays: Employees receive up to 12 paid holidays per year.
Visit our Employee Benefits page for more exciting details.

Veteran’s Preference:
Do you qualify for Veteran's Preference? Preference will only be entitled upon initial appointment for eligible veterans and eligible spouses of veterans. Documentation that clearly shows dates of service, campaign awards or medals received, and character of discharge (DD-214 Member-4 or Service-2 copy) to support entitlement to preference must be provided at the time of application.

Equal Opportunity Employer:
Hillsborough County Government provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hillsborough County Government complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Hillsborough County welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities, and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.

Hillsborough County Government expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Hillsborough County Government’s employees to perform their job duties may result in discipline up to and including discharge

Hillsborough County is a drug free workplace.

Response/Recovery Activities:
Employees are required to participate in response/recovery activities in response to an emergency or natural disaster affecting County operations and/or its citizens. In such situations, every effort will be made to maintain operations, but employees will be assigned to carry out response activities suited to their skills and capabilities. *MON*