CONTACT CENTER TRAINING SPECIALIST
Job Overview: Members of our call center and customer care teams love to solve problems and connect customers to information and services that improve their banking experience. You’ll work alongside external and internal customers in all aspects of retail banking. Whether through Interactive Banking technology, online chats or over the phone, our team members are always ready to lend a helping hand to customers and fellow employees alike. If you consider yourself a problem-solving pro or a customer-service hero, let’s talk.
The candidate for this position will be responsible for:
- On-the-job training for new hire Contact Center Bankers to provide outstanding customer service through Interactive Banking Machines (video teller machines)
- On-the-job training for new hire Contact Center Bankers to provide outstanding customer service through our Call Center receiving incoming calls, video interactions, and online chat
- Effectively demonstrating a “day in the life” of a Contact Center Banker – training will encompass all aspects of the role, including operations tasks, transactions, policies and procedures and customer service expectations
- Working as a Contact Center Banker during periods where the department does not have any training needs
Requirements for the position include:
- A high school diploma (or equivalent)
- Strong written and verbal communication skills
- Customer service/chat support experience
- Strong computer skills
- The ability to work late and/or flexible hours
EO/AA Employer: Title VII/Protected Veterans/Disability Status
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
