Dairy/Frozen Manager

Sendik's Food Markets - Milwaukee, WI (30+ days ago)3.7

Job Summary

The Dairy/Frozen Manager will be responsible for modeling and promoting Sendik’s culture by consistently providing “best in class” service to our guests. The main responsibility of the Dairy/Frozen Manager is to oversee associates, customer satisfaction and standards for the Dairy/Frozen Department. In addition, the Dairy/Frozen Manager plays a critical role in ensuring goals and metrics are consistently met throughout the department. As a part of the Sendik’s leadership team, the Dairy/Frozen Manager must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.

Attributes of a Sendik’s Associate

Customer-Minded; serve customers with a positive and sincere attitude, utilize the 10/4 rule and always thank customers for their business

Personnel-Minded; motivated to work within a team and to learn, grow, and share knowledge with others

Product-Minded; inspired to learn about our products, standards and upholding the quality of the products to best serve our customers

Detail-Minded; work efficiently, focused and maintain attention to detail

Consistent-Minded; understand the importance of accountability and integrity to the team, customers and the company

Open Minded; embrace, understand and be open to change, as well as, initiate and implement change to make an impact at Sendik’s


Serve customers in the Dairy/Frozen Department while modeling Sendik’s culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business

Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints

Manage all areas of the Dairy/Frozen Department, consistently leading by example and applying effective management techniques

Ensure that the Dairy/Frozen Department is always full with the best quality products

Maintain department conditions, ensuring shelves are stocked, product is rotated and the department is clean and well organized

Actively work new product offerings onto shelves, while removing discontinued products

Maintain product tags to ensure products have the correct source of supply for ordering

Maintain and update weekly reports (purchasing and inventory)

Order inventory based on reports (shrink, overage, expired, etc.)

Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback

Create and maintain schedule; including schedule changes and time-off requests

Assist with unloading daily deliveries

Assist with maintaining back coolers, including taking cold temperatures at designated times

Create attractive Dairy/Frozen Department displays and end caps based on specific sales for the week

Communicate with Store Director/Assistant Store Director in regards to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed

Achieve budgeted financial goals and ensure profitability through the tracking of costs/sales and the execution of marketing plans, product promotions, product displays and cost control techniques

Attend store-level management meetings

Participate in additional training and leadership activities as directed

Operate, maintain and clean Dairy/Frozen equipment including, u-boats, flat carts and pallet jacks

Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures

Assist with all other Dairy/Frozen Department duties as needed


Must be a minimum of 18 years of age due to required operation of Dairy/Frozen equipment

Ability to work in a colder environment

Prior grocery experience as well as leadership experience is required

Ability to successfully lead, coach, train, develop and motivate a team

Ability to provide clear direction and delegate responsibilities to a team after determining department needs

Strong understanding of department financials and the ability to manage budgets to meet financial goals

Strong knowledge of local and state health, sanitation and safety regulations

Ability to quickly adapt to changing conditions, priorities and circumstances

Ability to maintain composure, meet deadlines and work effectively under pressure

Ability to work effectively in a fast-paced environment

Excellent communication, organizational and planning skills

Ability to make independent decisions regarding department needs and priorities

Strong verbal and written communication skills

Strong sense of urgency, time management, prioritization and multitasking skills

Strong sense of team – ability to anticipate the needs of the team

Strong computer skills, working knowledge in Microsoft Office product suite and Google Products

Excellent attention to detail

Excellent problem-solving and conflict resolution skills

Exceptional customer service skills

Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts

Ability to stand, walk, lift, bend, push/pull for extended periods of time

Ability to lift up to 50 pounds