Manager on Duty (MOD)

Executive Health & Sports Center - Manchester, NH (30+ days ago)

Manager on Duty Executive Health & Sports Center - Manchester, NH 03103


COMPANY OVERVIEW: The Executive Health and Sports Center and Express Fitness have been a fitness leader for over 30 years and is considered the best health and wellness facility in the state of NH.Our mission is to inspire, motivate and educate people to be healthy, active and well for life. We are committed to being the leader in providing programs and services that directly and positively impact the health of each member of our community. We are a highly entrepreneurial business populated by individuals of high drive and integrity and to accomplish our mission, we staff professionals who are aligned with the company’s core beliefs and objectives, motivated to grow personally in their career within the structure of our business and committed to work alongside our members to ensure they have a health and wellness experience like no other in the region the facility serves. We are the experts in our industry and to accomplish our mission, we have a staff of approximately 200 professionals who are motivated to work alongside our members.From professional personal trainers to managers who are always available, to group exercise instructors and friendly member services desk staff, we take pride in our excellent customer service. The Executive is a 108,000 square foot family oriented facility and has activities for every family member! Express Fitness is 16,000 square feet supporting the Hooksett market and surrounding towns. Express Fitness provides a wealth of cardio and strength equipment as well as group exercise classes, small group training, personal training and child care services.

PURPOSE AND SCOPE: The Membership Service Desk Representative’s purpose is to successfully help coordinate front desk and check in activities for the club, including access control. They are the first impression people have when they enter the facility and the last positive lasting impression as they leave. They are also key contributors to maintaining a high level of customer service for our members.

RESPONSIBILITIES: Promotes a friendly and professional image. Displays complete knowledge of all Center operations assumes responsibility for the entire Center operations during their shift.

Supervises all staff. Oversees customer service experiences. Resolves any conflict with a member. Provides appropriate responses to customer/member concerns, questions or complaints.

Completes all register transactions. Completes pool testing. Responsible for prompt and safe opening and closing of the building. Initiates membership transactions by assisting with tours of facility.

Recognizes and works to maintain existing membership/customer satisfaction by greeting members/participants. Provides complete and up-to-date information on events, promotions and offering assistance when needed. Helps with all departments, jumping in and working alongside when necessary. Completes injury report, when necessary. Reports and documents maintenance problems in log book. Accepts deliveries. Keeps current in and promotes all center programs and departments by discussing other programs or services that may assist the members with a total experience. Maintains a well-groomed appearance and is in compliance with company dress code.

PHYSICAL DEMANDS WORKING CONDITIONS: Applicant must be able to commit to a minimum of two (3) shifts a week and also be flexible to help cover additional shifts when needed. This position requires the ability to work 4-8 hour shifts. It also requires the ability to work nights and weekends depending on the business’ needs.


  • Prior experience in customer service or hospitality role preferred
  • Basic computer skills and knowledge
  • Prior cash register experience in a busy environment is preferred
  • Prior team management experience preferred.
  • Prior Fitness facility experience preferred.


  • Above average work ethic
  • Ability to take direction and execute appropriately
  • Outgoing personality with team player mentality
  • High degree of integrity
  • Above average organizational skills
  • Ability to operate in a fast paced environment
  • Strong customer service skills
  • Above average sales skills
  • Good communication skills and ability to connect with customers
  • Ability to multitask in high pressure situations
  • Proficient with Microsoft Excel, Outlook, and Word.

COMPENSATION: This is an entry level position at the Executive and offers a highly competitive package for employees which includes, a base hourly pay, Free Health Club Membership (valued at over $1,200+), free childcare services during shifts and employee discounts across our collection of company services which include food services, spa services, pool access, and a number of other attractive offerings. SUPERVISION: The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Job Type: Part-time


  • Customer Service: 2 years
  • Management: 2 years