Assistant Retail Sales Manager - Conway

APEX Communications - Conway, AR3.2

Full-timeEstimated: $42,000 - $54,000 a year
Wireless Assistant Sales Manager

The Assistant Sales Team Manager position, with direction from the Store Team Manager, is responsible for retail sales staff by providing leadership, training and teaching sales techniques, and by providing guidance to all staff to ensure the customer experience is the main focus. By working with the Store Team Manager, the Assistant Team Manager is responsible for helping the location to achieve the sales and budget objectives, and providing assistance in managing all store operations.

Our Story

Founded in October 2000, APEX Communications, LLC, is Arkansas’s largest AT&T authorized retailer with 30 locations across Arkansas and 2 in Oklahoma. APEX is one of the fastest growing privately owned communications companies in the Southeast.

The APEX headquarters is based in Wynne, Arkansas, a typical Arkansas community, and is founded upon the Vision of “Being the BEST”. This translates in the communication industry to “being the BEST choice for customers in each market served”. Or, put another way, “to operate at the APEX of the Mountain of Success”.

Everything we do, from the people we hire, to the customer service we deliver, is all geared around being the BEST!

As the leading AT&T authorized retailer in Arkansas, APEX provides the following services to the communities we serve:

AT&T wireless service for residential and commercial
AT&T wireline service for residential and commercial
AT&T Digital Life
AT&T Uverse TV
AT&T high speed internet, including Uverse

(Note that not all services are available in all areas).

APEX began with 3 stores in Wynne, Forrest City, and Jonesboro in 2000. In June 2006, the acquisition of 8 retail locations of Go Wireless in South Arkansas became the catalyst to a steady stream of acquisition and de novo growth. This resulted in APEX operating 13 locations at the end of 2006, 19 at the end of 2007, and 29 at the end of 2008. APEX added its 30th location in September 2009 before focusing its attention on implementing new software and business processes to better train our employees and serve our customers.

In 2010, APEX was a finalist for Arkansas Business of the Year in recognition of its growth and success. Later that year, APEX entered the Georgia market and expanded into Oklahoma in 2013. These acquisitions bring the total number of APEX stores to 38. In early 2014, APEX sold the Georgia location in order to focus on the Arkansas and Oklahoma markets.

APEX has committed with AT&T to remodel, expand or relocate our current locations in order to provide a better shopping experience for our customers. This growth has resulted in numerous efficiencies that benefit the CUSTOMER as it allows APEX to better deliver on its commitment to be the BEST by providing a wider range of product in a timely fashion at a great price for each community served.

APEX is actively involved in each community. The APEX shareholders were former principals in United Medical, a highly successful medical equipment company with 56 locations in 13 states, and brought over a foundational belief that “People do business with People”. We believe, even in this age of technology, that this is still true today. So, each location is involved in its local chamber of commerce and works to support its community. In addition, each location is staffed with local people that live, shop, and invest in that community.

APEX also believes it is “Blessed to be a Blessing”. As such, we work to give back. Each year, APEX conducts an “APEX Gives Back Christmas Campaign”. APEX has partnered with When Will We Cry? Inc. to make a Christmas donation based upon every activation sold from Thanksgiving until Christmas each year.

Finally, APEX seeks to operate its business with Christian principles of Integrity and “just doing the right thing”.

We believe all these things make APEX the BEST choice for YOU the Customer! Give us a try, we think you’ll come back and back and back…

Roles and Responsibilities:
Provide new Retail Wireless Consultants consistent, top-notch sales training using the 5 Step Sales Process.
Mentoring and training team members to sales success through observation, coaching, and counseling.
Provide strong leadership, motivational and analytical skills; leading a team by example and setting a high level of personal and professional conduct.
Supervision of Sales Associates; actively involved in hiring and accountability of associates.
Provide superior customer service and meet expected company goals and expectations.
Handle escalated customer situations and make equitable decisions for the customer and the company.
Be in alignment with company and branch office core values and expectations.
Solicit, coordinate, schedule, and participate in community events.
Pro-actively develop personal leadership behaviors by seeking out additional training and development.
Maintaining good employer/employee communication.
Reconciling daily sales reports.
Scheduling Sales Associates.
Perform other duties as assigned by Company Leadership.

The Ideal Candidate:
A minimum one year retail sales and management experience is required.
Strong leadership, motivational and analytical skills; leading a team by example.
Encourage a positive TEAM environment.
Proven organizational leadership skills
Able to prioritize multiple projects.
Direct experience working in an environment that has continuous change.
Strong written and verbal communication skills.
Minimum of a 2 year Associates degree is preferred.
Able to work nights and weekends, with a flexible schedule.

Benefits available after 90 Days:
Health and Dental Insurance
Vacation Pay
Holiday Pay