Primary Location: United States,Texas,Irving
Education: Bachelor's Degree
Job Function: Technology
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 18050240
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Propositionexplains what we do and Citi Leadership Standardsexplain how we do it. Our missionis to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.
Are you an experienced, highly motivated professional seeking a challenging and fulfilling position in a forward thinking company? Do you enjoy taking on projects using cutting edge technology while working in a dynamic and fast paced environment? Do you possess the ability to multi-task and work in a diverse and highly collaborative atmosphere? If you answered yes to these questions, then you are exactly what we need and this will be an excellent opportunity for you so please keep reading…
As member of our best in class global team of system administrators you will be responsible for providing day-to-day support on both physical and VMware servers and help ensuring the highest level of availability and performance of our all systems from low priority to mission critical across multiple businesses. You will be providing support for both In-House developed and vendor Applications and a key contributor to the design, installation, deployment and configurations.
You will have opportunity to use and develop your skills in all Window Operating Systems, Project Management, Infrastructure Planning, Incident and Problem Management, Change Control, Capacity Management, Patch Management, Vulnerability and Threat Assessment, Scripting and Automation and Cyber Security.
The position is within the North America CTI (Citi Technology Infrastructure) CIS (Core Infrastructure Services) ICG/CTO Organization with strong affiliation to international ICG and CTO. Reporting directly to NAM Infrastructure Manager, and indirectly to Global CIS ICG/CTO head, this position is going to provide functional leadership boost performance and efficiency both regionally and globally. You will part of a team focusing on ways to integrate key strategies for building a successful network across CTI.
You will work closely with all regional and global technology areas including Infrastructure, Application Development, Production Support, Operations and 3rd party vendors in order to enhance the quality, improve processes and propagate understanding of good practices across all services under your care.
Consultative IT Support
Monitor and maintain infrastructure and applications for the businesses supported
Analyze, evaluate and prepare recommendations for system improvements, optimizations and development.
Act in a lead role when triaging and resolving Major Incidents
Perform post-mortem reviews and root cause analysis of production outages
Explore and discover opportunities to automate key tasks and improve productivity and efficiency
Create metrics and review operational performance indicators to ensure effectiveness and efficiency and makes recommendations for improvement,
Identify and call out risks and issues to the management
Adhere to SDLC for deployment of all software and patches
Ensures the highest possible quality of work, being a role model for other team members and cooperating teams
Effectively communicates with team members, manages upwards and downwards, influences others through diplomacy and negotiation skills.
Act as an advisory role and as a point of escalation for L2
Provide on-call support on nights and weekends
Manage ServiceNow queues, incidents and task assignments
Liaise with Prod Support to implement new standards and improve stability
Evaluate and improve operational procedure for improved efficiency and to address potential gaps.
Solicit new ideas to management to gain support
Coach and provide leadership for junior staff
We have built an environment that will enable you to further develop yourself, by:
Constant upgrading of skills and computer related knowledge
Improving communication and project management skills
Achieve deep understanding of the Business and Technology Infrastructure organization,
Increasing exposure to senior management
Directly influencing changes on a global level
Becoming a part of a dynamic and passionate team.
Skills:We expect you can demonstrate:
Strong analytical skills, problem solving skills and ability to logically break down complex tasks into smaller manageable parts
Highly developed interpersonal skills, including strong verbal, written communication skills and excellent listening skills are required
Strong individual with ability to communicate, negotiate, maintain and build relationships at all levels
Effective meeting management, presentation and organizational skills
Bachelor’s degree or higher, or equivalent combination of education/experience
A general familiarity with the enterprise IT environment and related technology application,
A minimum of 4 years System Administrator experience in the following:
Windows 2003/2008/2012/2016 – Experience installing and in-depth understanding of operating system, active directory, registry, performance tuning, health checks, sysinternals tools
IIS6/7/8 – strong knowledge of http protocols (tls/ssl/tcp), website administration and maintenance, encryption methods and log review
Windows Clustering – You should have experience installing and maintaining multi-node clusters preferably with SQL always-on. Knowledge of SAN and NAS Storage (Veritas/EMC/Hitachi/NetApp) and common practices
MS SQL Server 2008/2012/2014 - Basic understanding of SQL Internals. Assist DBAs with SQL performance/connectivity issues. T-SQL scripting a plus
Scripting – Powershell 3/4/5, batch files. VB scripting a plus
Middleware – Familiarity with SSH Products, NDM, MQ, Websphere, Siteminder, MSDTC
Networking – Knowledge of TCP/IP, GTM, LTM, DNS, SFTP, QIP, Wireshark and MS Netmon