Every day is an opportunity for our associates to deeply connect with people in a profound and personal way. Our associates are the core of our mission and we know that offering them genuine rewards and heart filling job satisfaction is the key to our success as a company. Here you'll find opportunities to grow your career at any level whether you have direct contact with resident or support someone who does, and be inspired personally. With over 60,000 associates, there's a place for you to make a difference in lives of the families we serve throughout our continuum of care.
Responds to customer inquiries and increases interest and growth in company services and products.
Responds to, manages and resolves inbound customer inquiries and requests.Determines customer needs and provides immediate assistance or refers customers with specific inquiries.Completes outbound calls and builds customer interest in services and products offered by the company.Updates databases with customer/prospective customer status and changes.Completes other duties as assigned.
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.
Education and ExperienceCustomer service, marketing or sales experience is preferred with one to two years related experience and/or training. Prefer a Bachelor's Degree (B. A. or B.S.) from a four-year college or university. Equivalent combination of education and experience.
Certifications, Licenses, and Other Special RequirementsNone
Management/Decision MakingApplies existing guidelines and procedures to make varied decisions. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.
Knowledge and SkillsHas a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Possesses an understanding of the aging process and needs of older adults across all product lines. Maintains an active, working knowledge of current competition and any new entrants. Ability to operate personal computers and related software. Ability to effectively manage time, tasks and projects in a dynamic environment is required. Ability to present self and Community as an organization ready to meet the needs of the senior to maximize their quality of life by providing the highest quality of care and services. Ability to build trust and act honestly in relationships with others. Ability to assess and understand customers' expectations, needs and circumstances. Ability to effectively listen and communicate verbally and in writing is essential. Must be a self-starter who excels in organizational and time-management skills and can work without close supervision.
Physical Demands and Working Conditions
Use hands and fingers to handle or feel
Reach with hands and arms
Stoop, kneel, crouch crawl
Talk or hear
Ability to lift: up to 25 pounds
Requires interaction with co-workers, residents or vendors
Occasional weekend, evening or night work if needed to ensure shift coverage
Requires Travel: Occasionally
Brookdale is an equal opportunity employer and a drug-free workplace.
Schedule: Regular Full-Time