Full Job Description
The IT Senior Technician works to ensure all help desk functions and backend systems are handled in a complete and timely manner. This position will have extensive knowledge on a breadth of technology subject matter. Mentoring junior team members, providing a central point of communications and collecting and analyzing help desk metrics are regular functions of this position. This position will perform a mixture of executive level end-user computer support, application software support, resident support and systems administration. This position is the first contact for support requests for the IT Department. This position contributes as a collaborative team member and takes the lead in responsibly. This role provides functions which include server maintenance, backup and restores, new system creation and deprecating systems/hardware, maintenance, monitoring, and correct actions, traditional and cloud-based Microsoft knowledge and support. We support team growth through various initiatives, we provide training content along with financial support of a passed certificate. Additional educational pursuits are also supported.
5+ years relevant work experience
Experience and ability be an integral part of a technology team
Excellent people skills with the ability to form relationships
Understanding and ability to deliver information security standards
Ability to make security recommendations and implement design
Technical training in, job appropriate knowledge of, and/or work experience in many of the following network disciplines: Windows 10, network-Wi-Fi connectivity - including Ethernet cabling and network equipment, TCP/IP (configuration, administration), Internet, SMTP, DNS, DHCP.
Technical training in, job appropriate knowledge of, and/or work experience in many of the following software/hardware disciplines: server, desktop, laptop installation/maintenance, Windows Server (administration, security, and user accounts) SQL, MS Office and back-office products, E-mail administration, other applications used at site. Apple technology and mobile device versions, Android and Apple.
Experience administrating VMware ESXi clusters, Windows Server technology, Linux, and other server technologies
Significant experience in an executive level customer (user) service environment. Demonstrated ability to troubleshoot, diagnose, resolve routine operation problems, and to configure, install, upgrade computer hardware including PCs, macOS, Windows server versions
High level of interest in and aptitude for understanding technology and operations.
Excellent written and verbal communication skills
Time Management Skills, able to manage multiple, competing priorities and demands., ability to set goals, establish and use schedules, anticipate obstacles and mitigate impact
Team player, cooperative working relationships with all others including residents, staff, team members, vendors, and consultants
Ability and positive approach to dealing with conflict
Proven record of dependability
The team is an amazing group of people that work smart and hard toward our goals of providing excellent service. We are very focused on the relationships we build inside and outside the team. A successful candidate for this position excels at working with people that also have advanced technical skills.
There is a focus on teaching and learning within the team, we offer training and certifications. Continued education is supported. Management is opposed to micromanagement, this is a great place for a self-starter that wishes to contribute.