Full Job Description
Sr. Account Manager, Inside Sales Renewals
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Sr. Account Manager on our Maintenance Contract Renewals sales team in Franklin, MA
At Dell, we create products and services that change the game for good. We’re always innovating, always improving and always moving forward. We like to think our customers will be with us for life. That’s where our Renewals team comes in. Implementing and managing contract renewal initiatives, they make sure renewals of our relationships go smoothly. They get things done on time, every time. Striving to retain every customer, they protect our contract revenue stream. And they make sure customers appreciate valuable upgrades and add-ons. Using a combination of Customer Service and Inside Sales skills, this person will be responsible for implementing and managing contract renewal initiatives with existing Dell EMC business customers. Maintains contract revenue base at highest possible retention rate and protects contract revenue stream. Ensures timely contract renewal and promotes awareness of upgrade and add-on opportunities to the business customers of Dell EMC. Ensures competitiveness of company's maintenance contracts. Works towards assigned contract revenue goals.
Duties include driving specific renewals targets and technical refresh sales programs with existing business customers, inbound/outbound calling, and prospecting to grow Dell EMC's market share.
Responsible for handling customer sales inquiries with the goal of maintaining or upgrading existing customers' products and services.
Advises customer of expiring support or maintenance contracts, pricing, and new service offerings.
Will have sufficient knowledge to understand customer's embedded base of products as well as new product features and their benefits to customers.
Initial and on-going company provided training programs ensure the latest technology competency in this highly sought after professional development position.
Understanding of Dell EMC's products (data storage, data security, data analytics, and/or data virtualization) and their value add to the customer.
Education/Experience Required: Bachelor’s degree or 4+ years relevant customer service/inside sales experience in a business to business work environment.
Strong Customer Service skills
Highly refined Communication skills
Prior outstanding results
Problem solving skills
Business writing skills
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you’ve got the talent to build strong bonds with key customers, this is your opportunity to develop with Dell.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Learn more about Diversity and Inclusion at Dell here.
Job Family: Inside-Sales Sales Job ID: R058557