Level III Technician

TeamLogic IT in Lafayette, CO - Lafayette, CO (30+ days ago)


Level III Technician

About Us:

We are TeamLogic IT, a national network of locally-owned businesses providing comprehensive IT services to small- and medium-sized businesses in the Boulder Colorado area. We offer networking, security, data and email services, as well as hardware and software support in addition to a variety of consultation and preventative maintenance services.

Description:

The Level III Technician requires both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. The Level III Technician works jointly with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation and ongoing technical account management. A positive, service-oriented personality is a must.

Our ideal candidate has the following qualifications:

  • Minimum of five years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, all current versions, and Active Directory
  • Three years of experience in a client-facing environment such as sales engineering or service delivery
  • Good verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience helping to build proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tools, experience with Kaseya a plus
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking and organizational skills
  • Sales training/experience is a plus
  • Experience administering any of the following also a plus
  • Office 365
  • G Suite
  • DropBox
  • AWS
  • AZURE

Ideally you will have one or more of the following certifications:

  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • SonicWall or Cisco certifications a plus

We offer competitive wages, challenging work, and a pleasant work environment.

Candidates must be authorized to work in the U.S.

Please reply with resume and cover letter.

Job Type: Full-time

Experience:

  • hands on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, and Active Directory: 5 years (Required)
  • experience in a client-facing environment such as sales engineering: 3 years (Required)

Language:

  • English (Required)