- High School Diploma or GED
- Communication Skills
- Data Entry
- Office Experience
- Clerical Experience
Under routine supervision, provides daily clerical/administrative support activities for the varied areas of MPBS.
High School Diploma or equivalent.
6 months clerical/office experience.
No special certification, registration or license required.
Knowledge, Skills & Abilities
Effective verbal and written communication skills. Familiarity with computer data entry, windows format preferred; Ability to quickly learn software packages relevant to functioning; good oral communication skills. Ability to work and thrive in team-oriented, production and deadline driven work environment.
Primary Duties and Responsibilities
Checks mailroom daily for mail delivered by USPS and sorts and delivers as appropriate.
Exemplifies Guest and Associates Relations standards in all activities in areas of service, resource utilization, high quality outcomes and effective communication.
Logs Charge Entry Batches and processes Charge Entry fee slip receipts.
Logs insurance adjustments and insurance denials in Payment Processing Module for assignment.
Maintains reports as needed.
Manually processes patient virtual credit cards payments for posting to patients accounts.
Performs Batch Refunds and Charge Entry Reconciliations.
Provides all clerical support services to associates, as assigned, including, but not limited to, sorting, distributing mail, answering telephones, copying, faxing, populating spreadsheets, querying various electronic systems and patient charts for medical documentation to print and attach to paper claims and/or payer related forms, etc.
Provides coverage for receptionist area.
Provides required documentation for claims, and any other correspondence/paperwork, as needed. Prepares all claims and other correspondence for mail delivery as needed on a daily basis, including utilizing the postage machine.
Requests duplicate EOBs for the posting of EFT and Lockbox payments.
Retrieves and delivers documentation as needed.
Sorts and distributes electronic and paper correspondence as well as relevant paperwork.
Utilizes computer for basic report retrieval, data input, credit card processing, etc.
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.
Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.
Performs other duties as assigned.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.