The office check-in and check-out employee will greet patients with a warm smile and pleasant voice. S/he is responsible for verifying/updating patient information, confirming accuracy of all registration data and paperwork on file, communicating with Billing office regarding appropriate insurance changes and notifying nursing staff of patient's arrival. S/he may also assist with phone coverage and overflow, schedule/reschedule appointments, take messages, and monitor lobby and doorways for patient activity and maintain the patient waiting area so it is clean and comfortable for patients. S/he may also perform check-out duties while working at check-in position as patient flow dictates. S/he will schedule follow up appointments, pull/post/verify charges and collect co-pays, deductibles and balances as noted in account, run/verify end of day reports and balance cash drawer. S/he will also assist with answering phones and phone call overflow as needed. S/he may perform check-in duties while working check-out as needed and must be flexible, may work late hours as needed or schedule may change. All other duties as assigned.
No errors in insurance verifications/updates
Proficient in patient work flows and multitasking
Provides and exemplary patient experience
Checks lobby for patients wait time
Drawer balances at day's end
Collects all co-pays, deductibles
Demonstrates proficiency and accuracy in all appropriate Athena workflow processes