Guest Experience Associate - M&M's World, NYC

Mars Inc. - New York, NY (30+ days ago)4.0


Mars brands include: Petcare – PEDIGREE®, ROYAL CANIN®, WHISKAS®, BANFIELD® Pet Hospital, CESAR®, SHEBA®, DREAMIES® and NUTRO®; Chocolate – M&M’S®, SNICKERS®, DOVE®, GALAXY®, MARS®, MILKY WAY® and TWIX®; Wrigley – DOUBLEMINT®, EXTRA®, ORBIT® and 5™ chewing gums, SKITTLES® and STARBURST® candies, and ALTOIDS® AND LIFESAVERS® mints. Food – UNCLE BEN’S®, DOLMIO®, EBLY®, MASTERFOODS®, SEEDS OF CHANGE® and ROYCO®; Drinks – ALTERRA COFFEE ROASTERS™, THE BRIGHT TEA COMPANY™, KLIX® and FLAVIA®; Symbioscience – COCOAVIA® and WISDOM PANEL®.

Are you looking for us? Do you love chocolate? If yes……

You are a fun, outgoing, quirky, highly energetic individual who wants to join our chocolate-loving Mars family at M&M’s World in NYC! We are now hiring part-time Guest Experience Associates, with an unforgettable personality, a forever smile, and a passion to serve our guests. We welcome your unique personality, just as our M&M brand is founded on our unique characters! If you like to dance, act, perform magic tricks, improvise, and have FUN, our store is the workplace for you!

The ideal candidate consistently sets a standard of integrity and trust and influences others to have a high standard of professionalism …demonstrated by our Mars’ Five Principles!

WHAT IS EXPECTED OF A GUEST EXPERIENCE ASSOCIATE IN M&M WORLD?

You must be excited to SMILE and work in a fun, fast-paced environment to make every interaction a positively unforgettable experience for our guests. With our unique, high standard developmental programs you will master the art of guest experience and can grow professionally as a Buddy, Guest Experience Lead/ Supervisor, Candy Manager, Guest Experience Manager, or into other exciting careers in the store and/or Mars Inc.

  • CUSTOMER FOCUS:
  • Display the Guest Experience Program training standards daily and consistently to provide exceptional guest service and enthusiastically create an unforgettable experience through personal interactions with our guests.
  • M&M’s BRAND AMBASSADOR and PRODUCT KNOWLEDGE:
  • Become knowledgeable of the M&M’s Brand and the store products designed to delight our guests.
  • RESPONSIBILITY FOR BUSINESS RESULTS:
  • Contribute to the success of the store by driving specific business metrics
  • FRIENDSHIP and COLLABORATION:
  • Build friendships based on collaboration, trust, dignity, and respect to create a great place to work that is reflected by the exceptional guest service. Work together to create continuous improvement for one another, and for the entire store.
  • PUNCTUALITY & INTEGRITY:
  • Comply with store policies and adhere to the attendance policy
  • INITIATIVE and JUDGEMENT:
  • Participate and/or initiate special duties and projects to enhance operational efficiency and improve the guests’ experience.

WHAT MAKES YOU PERFECT FOR THIS POSITION?

  • You must be at least 18 years of age with authorization to work in the U.S.
  • You must have the ability to work nights, weekends, AND holidays
  • You must have the capability to positively engage customers at a high volume store with a diverse customer

*

  • You must have the ability to move swiftly throughout the crowded store during peak hours
  • You do not need prior retail experience, however, you must exhibit ambition to learn and grow
  • You must demonstrate punctuality, integrity and personal responsibility
  • You must have a love for chocolate and have fun!

WHAT DO WE OFFER TO YOU?

  • Competitive wages
  • Potential monthly bonuses $$$
  • Paid Time off
  • Transit Discount Program
  • Flexible Schedules
  • Referral Bonus
  • Ongoing Developmental Programs
  • Corporate/ Store Discounts
  • 401K
  • Career Opportunities within the store and in Mars Inc (https://jobs.mars.com/)

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Job Type: Part-time