The Clinical Supervisor Norwalk Outpatient Program is responsible for the planning, coordination, and management of day-to-day aspects of the Norwalk Adult Outpatient Program and provision of direct care services. Reporting to the Assistant Director of Clinical Outpatient Programs, they will provide clinical and administrative day to day oversight to the program and provide clinical care in conjunction with their clinical team.
Essential Duties and Responsibilities:
- Act as the point person for the daily management of the Norwalk Outpatient Clinic, including scheduling and managing urgent clinic or client matters.
- Recruit and supervise clinic staff, including staff training and development, performance management, annual reviews, progressive discipline, and provision of Clinical Supervision (including co-signature of client clinical documentation) as required.
- Manage and coordinate activities of all clinic staff members to maximize the quality of services delivered and to meet the needs of clients and referral/funding sources.
- Manage a weekly workload that is a 50/50 split between direct care and administrative/supervisory duties.
- Maintain flexible schedule to perform clinical assessments, provide individual/group therapy and intensive outpatient services while meeting productivity measures.
- Secure initial insurance authorization and all required concurrent authorizations throughout care.
- Complete all treatment planning and discharge documentation according to policy.
- Input all clinical documentation in Connecticut Renaissance’s EHR accurately and timely.
- Communicate with referral sources on the status of each client’s progress and performance within the program, including the preparation of reports.
- Provide urinalysis/breathalyzer testing when indicated and within guidelines of monitoring.
- Complete all required trainings to enhance knowledge and skill level.
- Ensure that the Norwalk Outpatient Program delivers services in line with contractual requirements, including the documentation of activities using funder communications/reporting systems.
- Adhere to state and federal regulations and standards of accreditation, facility licensure and funding sources. Assist in maintaining DPH and DCF licensing and CARF accreditation.
- Ensure that staff members maintain their required licensing and certification status and complete all mandated training and development activities.
- Maintain contacts with internal and external referral sources, including Federal Probation, Norwalk probation, and Community Programs.
- Conduct staff meetings weekly for Norwalk clinic staff.
- Attend mandatory internal and external meetings.
- Participate in the preparation of proposals and grant applications for new or renewed program services.
- Review the clinic’s budgets and financial performance in conjunction with the Chief Financial Officer.
- May perform other duties assigned by supervisor.
Required Knowledge and Abilities:
Knowledge Of:
· Outcome measures and Quality Improvement processes.
· Diagnosis, assessment and treatment of co-occurring disorders.
· Fee for service and billing requirements for outpatient services.
· Electronic Health Record
· General office software, particularly Microsoft Office Suite.
Ability To:
· Supervise clinical and support staff, including the development of performance evaluations.
· Manage client crises.
· Interact effectively with representatives of funding sources and referral agencies.
· Analyze and solve problems effectively and efficiently.
· Communicate effectively both verbally and in writing.
· Manage priorities to meet deadlines and demonstrate multi-tasking skills.
· Assimilate new information and technology.
· Ability to employ effective organizational skills to meet goals
Education and Experience:
· Master’s Degree from an accredited college or university in a Human Services field.
· Active Connecticut licensure - LCSW, LMFT, or LPC
· Active Connecticut LADC licensure a plus.
· Five years of relevant work experience with adult outpatient behavioral health services.
Other:
- Must be: ethical, self-motivated, dependable/reliable, and detailed oriented.
- Must be able to interface easily with staff, other senior management personnel, licensing/accreditation organizations and funding sources.
· Must be able to meet routine office physical demands including climbing stairs, carrying up to 20 pound objects and possessing the dexterity and vision to operate office computers and equipment.
· Must possess a valid driver’s license.
Job Type: Full-time
Pay: $68,000.00 - $78,000.00 per year
Benefits:
- 403(b) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Medical Specialty:
Schedule:
Experience:
- Supervising: 2 years (Preferred)
License/Certification:
- CT LMFT, LPC, LCSW, LADC? (Required)
Ability to Commute:
- Norwalk, CT 06850 (Required)
Work Location: In person
