- Bachelor's Degree
- Master's Degree
- Communication Skills
- Sales Experience
- Project Management
- Sales Management
The Director, Key Account Management is responsible for both engaging as the primary lead on specific national accounts as well as meeting the objectives within their geographic region. The Director, KAM will effectively coordinate with leading accounts and execute at a field level by managing a team of Key Account Managers (KAMs). The Director, KAM will oversee the activities and performance of a specific group of KAMs that are both dedicated to larger multi-location partners as well as driving additional business in their specific territories.
The Director works closely with the Strategic Partnerships & Initiatives Lead. Training Manager, Operations Manager, other internal TXMD divisions and external stakeholders to ensure the appropriate objectives and priorities are enabled within the Strategic Partnerships division as well as are supported.
Lead national account programs and execution as primary account lead
Further Bio-Ignite program development and field implementation via KAM daily coordination and pull-thru
Provide coaching and training of KAM’s to build a capable and effective team
Responsibility for achievement of national sales objectives.
Inspire ownership, accountability, initiative, and engagement within the entire team by regularly communicating the vision, business objectives, performance outcomes, and future action steps
Conducts ongoing evaluation the potential impact of external events on the approved strategies
Approve and assist in the implementation of each KAMs Regional plan.
Develop and implement specific account initiatives.
Provide feedback to marketing department on effectiveness of sales/educational/support materials.
Demonstrate strong strategic thinking and communication skills by collaborating with customers and key stakeholders to help shape the customer’s perception of our organization and its portfolio.
Remain fully versed in promotional compliance regulations including legal and regulatory and ensure the team is equally trained & compliant. Closely working with the Training Manager.
Provide oversight to ensure the team is promoting product consistent policies and that only approved promotional materials and messages are used in the field.
Review employee performance, objectively assess performance and address skill development for direct reports to achieve performance management objectives
Interface with other functional leaders and teams in sales operations, marketing, managed care, medical, and human resources to achieve business goals
Responsible for the maintaining team budget – marketing resources, travel and other expense management
Frequent travel required within Area and Corporate office.
Bachelor's degree required; MBA desired
8+ Pharmaceutical Sales, Strategic Account Sales and/or Sales Management Experience
Understanding of Good Business Practice, Compliance, HIPPA guidelines
Experience with multiple Pharma CRM platforms (ie Veeva, Seibel, Salesforce.com)
Experience creating and analyzing sales metrics
Experience negotiating and executing vendor contracts
Experience managing internal and external teams and stakeholder expectations
Project management skills
Understanding of TXMD departments, functions, and processes
Women’s health sales management experience preferred