Software Production Engineer – Mid Range - Analyst

Deutsche Bank - Jacksonville, FL3.9

Full-timeEstimated: $83,000 - $110,000 a year
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Job ID: 3187344 Full/Part-Time: Full-time
Regular/Temporary: Regular Listed: 2019-03-15
Location: Jacksonville, United States of America
Corporate & Investment Banking: Global Transaction Banking

The Corporate & Investment Bank (CIB) combines Deutsche Bank’s Corporate Finance, Global Markets and Global Transaction Banking businesses. This new business division was created in 2017 with the aim to ensure greater alignment of product and sales efforts, enabling the bank to deliver a better service to clients and a more focused resource allocation.
Global Transaction Banking (GTB) is a leading global provider of cash management, trade finance and securities services, delivering the full range of commercial banking products and services for both corporates and institutions worldwide.

Position Overview
Job Title: Production Engineer – Mid Range
Corporate Title: Analyst
Location: Jacksonville, FL

About Deutsche Bank

We are Germany’s leading bank with strong positions in Europe and significant presence in the Americas and Asia Pacific. We’re driving growth through our strong client franchise, investing heavily in digital technologies, prioritizing long-term success over short-term gains, and serving society with ambition and integrity. We serve our clients’ real economic needs in commercial and investment banking, retail banking and transaction banking, and provide ground-breaking products and services in asset and wealth management. That means a career packed with opportunities to grow and the chance to shape the future of our clients.

Role Summary

The Production Engineer is a technical specialist with expertise in one or more technical domains. Being engaged in SDLC (Software Development Life Cycle), Production Engineers will contribute effectively in all the phases of the SDLC. Starting with planning phase, Production Engineers will review upcoming changes from production support perspective, make simple to medium complexity code changes, participate in demos leading all the way up to smooth product ionization of release changes. They will continually drive automation in production processes ensuring minimal manual processes in day to day production support activities.

Role responsibilities:
Technical analysis of production platforms technology stack to identify resiliency and performance enhancements
Continuous analysis of production issues and feedback bug fixes into application backlog for future sprints and releases
Analysis to build robust information security framework around the application
Devise non-functional requirements (NFR) with thorough due diligence
Prioritization of change by application and flow
Create stories for production engineer owned changes for entry into release process
Attend and facilitate program and project planning meeting to prioritize bug fixes, resiliency and performance enhancements, clearly articulate potential benefits in form of user stories and acceptance criteria’s
Review and represent upcoming features & stories for production support aspects, add relevant acceptance criteria, develop automated production processes including SLAs
Maintain NFR, review requirements and specification, assist in defining and creating test conditions
Design, code, test and document simple to complex code pursuant to provided requirements and agreed design principles
Deliver change to and through tooling including Ansible, monitoring and batch management
As key member of the project team a production engineer provides updates, highlighting any risks and concerns
Actively monitor for and seek opportunities, new methods, trends, capabilities and products to the advancement of the organization
Maintain knowledge of specific specialisms, provide detailed advice regarding the application and execute specialized tasks
Own process of tracking manual tasks and identifying means of automation, employing both strategic and short term tactical automation means
Encourage and motivate colleagues to share creative ideas and learn from failures
Build a list of change by application and flow
Post mortem of incidents agreeing in root cause and full remediation
Identify dependencies and build monitoring solutions encompassing the entire value stream, instead of single applications
Provide demo of functionality being delivered, build for assigned user stories/requirements to product owners/project managers and seek agreement
Participates and provides input for lessons learnt sessions for sprints and projects
Identify and resolve issues with applications, use application management software and tools to collect agreed performance statistics, carry out agreed application maintenance tasks
Participate in deployments, post deployment checks and sign off application readiness

Experience/Exposure:
Overall IT experience Good analytical and problem solving skills
Ability to work in virtual teams and in matrix structures
Service Operations experience within a global operations context is a plus
Experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function is a plus
Global Transaction Banking / Corporate and Investment Banking experience is a plus
Experience of end to end Level 2 management and good overview of Production/Operations Management overall is a plus
Experience of run-book execution is a plus
Experience of supporting complex application and infrastructure domains is a plus
IITIL / best practice service context is a plus
Working knowledge of incident tracking tools (i.e. Remedy, Heat, ServiceNow etc.)

Education/Certification:
Bachelor's Degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma)
ITIL Foundation Certificate is a plus
PMP certification from PMI is a plus
AAP certification from NACHA is a plus
CTP certification is a plus

Technical Competencies:
Knowledge of Oracle databases, including working experience of writing scripts and queries
Working experience on UNIX/Linux, Solaris, Java J2EE, shell scripts, secure connectivity and protocols, Monitoring Tools (Geneos/Nagios), Scheduling Tools (Control-M/AutoSys), ITIL Framework
Key Business Competencies

Business Competencies:
Communication - Good
Financial Management - Basic
Industry Knowledge – If Possible
Innovation - Basic
Managing Complexity - Basic
Product Knowledge (internal & external) Basic
Risk Management – Basic

Technical Competencies:
Business Continuity/Disaster Recovery – Basic
Operational Management – Basic

Deutsche Bank Performance Standards:
Deliver results
Engage people
Build the Franchise

For candidates applying for positions in the US:
Deutsche Bank is an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the “ EEO is the Law ” poster and pay transparency statement.