- IT Experience
- Root Cause Analysis
- Business Process Modeling
- Process Mapping
- Quality Assurance
- Disability Insurance
- Tuition Reimbursement
- 401(k) Matching
- Life Insurance
- Dental Insurance
To reduce the risk of exposure and to ensure the safety of our employees during the COVID-19 outbreak, we have closed our office buildings (as of Friday, March 20th) and large majority of our employees are currently working from home; because of the current working conditions, we wanted to make you aware that recruitment for this position will take longer than our normal 6-8 week average.
At Delta Dental, we have a passion for making people smile. And every day, our employees work to make that passion come to life. We have been in existence since 1982 and have been voted Arkansas' Best Places to Work for six years in a row. We are looking for a member of our team who is passionate about our mission to improve the oral health of Arkansans and ready to make a difference.
We have four core values that we stand by at Delta Dental of Arkansas:
Act with Integrity
Focus on Community
We believe in supporting our employees through a multitude of fantastic benefits:
Competitive pay with bonus opportunities
Excellent insurance package including fully paid dental, short term disability, long term disability, and life insurance
401(k) matching and profit sharing plan
Job Summary: To lead and facilitate the life cycle of business process improvements across multiple functional disciplines to improve corporate efficiency and effectiveness and minimize corporate risk exposure.
Primary Job Responsibilities:
Leads the identification of opportunities within and across functions and departments to improve processes and controls through the comprehensive and structured analysis of current organizational design, business policies, practices and assumptions, procedures and work instructions, inputs and outputs, capabilities, and tools.
Leads the optimization of processes for efficiency, effectiveness, risk control mitigation, inherent quality controls, and performance metrics using data-driven decision making, end-to-end process re-design techniques, best practices within and across industries, and innovative problem solving.
Monitors and evaluates the quality and content of business processes; and provides feedback to management to improve quality and identify training needs.
Leads the life cycle of incident management and problem resolution in a structured, timely and cost effective manner from identification and impact through root cause investigations, to containment, remediation, and preventive actions to attain expected performance levels with minimal impact to customers and other key stakeholders.
Reviews and investigates patterns and trends in root causes to proactively identify systemic issues and recommend action ultimately driving down the number and frequency of incidents, to reduce remediation costs, and to improve recovery times and service levels.
Assists process owner with monitoring and measuring the immediate and long-term efficiency and effectiveness of improvements to ensure implementation and execution are consistent with the pre-established improvement goals.
Partners with trainer and management on trends identified through the quality monitoring process. Provides feedback to assist management in coaching and developing staff.
Position requires a bachelor's degree in business administration, public administration, or information technology and three years' related work experience in quality assurance, incident management, problem resolution, business process improvement, or related field. Will accept any suitable combination of education, training, or experience.
Position requires strong business acumen and interpersonal skills; intermediate knowledge of root cause analysis, incident management and problem resolution; principles of quality management including ISO, and enterprise risk management; basic knowledge of business process mapping and re-engineering, insurance products, terminology and concepts, and other general business principles; ability to analyze, investigate, and resolve moderate to complex business problems using creative thinking and problem solving skills; ability to effectively communicate and facilitate resolution in difficult situations; ability to manage competing priorities; ability to train management in root cause analysis and business process techniques; ability to demonstrate initiative by being proactive in work duties; and the ability to solves complex problems and use independent judgment.