Customer & Account Management Rep - Nonprofit software - Crowdfunding

Mightycause - Alexandria, VA (30+ days ago)


Overview of Role: We are seeking high energy individuals who believe in the mission of Mightycause, which is to provide the nonprofit community with the most modern and cost effective fundraising and supporter engagement tools on the market. We nonprofit software and help them crowdfund their programs. We would like a candidate familiar with crowdfunding or nonprofit fundraising. The candidate must have a genuine desire to provide superior support for our customers cause and assist them in their efforts to build their supporter base and help them succeed.You’re a great match if you possess fantastic troubleshooting and communication skills, are driven to help customers with their online fundraising efforts and have the ability to dive deep into our online products to learn them inside and out. Recent college grads with drive, smarts and some technical savvy are welcome to apply.

Reports to: Director of Community Engagement

Position Type: Full-time

Responsibilities include:

Account Management

  • Work with giving event customers events and team fundraising campaigns to help them succeed
  • Assist customers in building out their fundraising and event pages on the Mightycause crowdfunding platform
  • Help with all around account management and support to help nonprofit customers succeed in their online fundraising efforts using Mightycause products

Customer Support

  • Answer incoming emails and calls related to donations, setting up fundraisers and helping organizations use the fundraising tools offered through Mightycause.com
  • Utilize databases and web-based support tools to resolve customer inquiries
  • Proactively learn new features Mightycause.com launches and encourage users to adopt them
  • Provide additional support to Mightycause network partners and affiliates
  • Track recurring support issues and metrics to improve overall customer service

Special Projects and customer demos

  • Contribute to special projects as determined by CEO, VP of Product and Director of Engagement which would help support our community, improve or platform, promote and represent Mightycause and our products

Requirements:

  • Excellent verbal and written communication skills
  • Professional and mature demeanor when interfacing with customer; ability to stay calm in heated situations
  • High energy, positive attitude and an earnest desire to serve others
  • Resourcefulness and proactive approach to problem solving; ability to take initiative
  • Quick learner and hard worker; strong attention to detail and a desire to ensure accuracy in the work performed
  • A successful candidate demonstrates the ability to organize their surroundings and managed their time to meet deadlines successfully and with quality work
  • High level of competency with web-based applications
  • Must be willing and eager to learn new technologies such as email marketing, CRM and customer service tools
  • Must have good understanding of nonprofit sector and fundraising best practices
  • Previous experience in customer service is a plus

BENEFITS

We generally allow work from home one day per week

Great Healthcare

HSA

401K

Vision and Dental

Vacation

LEVEL OF LANGUAGE PROFICIENCY

English.

PROFESSIONAL LEVEL

MINIMUM EDUCATION REQUIRED

2-year degree

Job Type: Full-time

Experience:

  • crowdfunding or nonprofit software: 1 year