Active Release Techniques® (ART®) offers the most effective soft-tissue treatment system available today. Utilizing a unique combination of muscle tension and movement to treat aches and pains associated with overuse and dysfunction, more than 80% of issues can be resolved in five or fewer treatment sessions.
Based in Colorado Springs, Colorado, ART’s vision is to be the FIRST CHOICE for soft-tissue care, and a driver of healthy, active lifestyles. Every position at ART plays a role in fulfilling our mission to power the pursuit of passions, livelihoods, and triumphs by increasing access to higher-quality, more cost-effective care. We work toward this mission through certifying healthcare professionals to provide ART treatment and implementing on-site corporate wellness programs at companies across North America.
We are seeking an Account Manager to join our efforts in expanding the success of our Onsite Wellness programs through increased customer care. This position will work with our Corporate Solutions team to deliver our Onsite Wellness programs to companies across North America.
Responsibilities – What You’ll Do:
- Identify and pursue growth opportunities, adding new locations and hours with assigned clients
- Ensure customer loyalty through successful onboarding and regular program reviews
- Take ownership of customer issues, driving resolution in a timely manner
- Ensure customer success by sending updated training or marketing materials, training of new contacts, and maintaining current contact information
- Work closely with the Corporate Solutions team and other departments to deliver maximum client retention, revenue, and customer service
- Test new versions of CRM software to optimize client experience
Qualifications – What You’ll Bring:
- Bachelor’s Degree
- 2-3 years of experience in a customer-facing role with focus on email and phone communication
- 1-2 years of Account Management experience preferred
- 1-2 years of experience with CRM functionality preferred
- Strong written and speaking skills with the ability to communicate clearly
- Critical listening skills
- EMR system knowledge a plus
- Familiarity with Environmental Health and Safety roles, OSHA, and/or corporate health and wellness a plus
- B2B sales experience a plus
- Experience in or passion for health and wellness industry
- Alignment with ART Core Values
ART Core Values:
1. Do the Right Thing: We have the courage to be loyal, selfless, compassionate, and honest, even when it’s hard
2. Embody the Will to Win: We are driven by an urgency to relentlessly pursue the mission, celebrating success along the way
3. Embrace a Growth Mindset: We are intellectually curious and committed to our collective and individual growth.
4. Focus on Solutions: We anticipate challenges and proactively pursue solutions that benefit our team and our stakeholders.
5. Stay Humbly Confident: We resolutely believe in ourselves and our service, approaching even the most difficult challenges with dignity and grace.
Benefits + Pay:
- Base Salary: $50,000-$55,000/year + Incentive Pay
- Diverse medical benefit offerings, including 100% and 90% employer-paid plans
- Paid Time Off, Paid Holidays, Work From Anywhere Policy and Various Leave Policies
- 401(K) Matching
- Annual Professional Development Allowance
- Free Gym Membership
As an equal employment opportunity employer, Active Release Techniques does not discriminate in its employment decisions based on race, sex, sexual orientation, transgender status, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state, or local law. Furthermore, the company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship for the company.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
Education:
Experience:
- Customer service: 2 years (Required)
- CRM software: 2 years (Preferred)
- Account management: 2 years (Preferred)
Ability to Relocate:
- Colorado Springs, CO 80920: Relocate before starting work (Required)
Work Location: In person
