Training Specialist - Sales

Dialog Direct - Highland Park, MI3.1

The Training Specialist will enhance the competencies of individual employees by designing and conducting training programs that will boost employee's workplace performance in alliance with department's core values. This position will be responsible for performing training needs assessments, floor coaching, designing and delivering curriculum and learning materials and for managing all phases of training interventions.

Key Responsibilities

Identify training needs by evaluating strengths and weaknesses
Translate requirements into trainings that will groom employees for their next step in development
Develop or oversee the production of classroom handouts, instructional materials, aids and handbooks
Direct structured learning experiences and monitor their quality results
Acclimate new hires to the business and conduct onboarding sessions
Deliver training courses
Coach and assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behaviors
Periodically evaluate ongoing programs to ensure that they reflect any departmental changes
Create performance improvement plans for employees
Assess individual or team strengths and weaknesses
Build training strategies for counteracting declining performance
Support and train compliance for company and company policies
Identify skill gaps and training needs of the employees
Onboard and train new employees
Develop training plan for urgent business needs
Manage operation of the trainings to ensure accuracy
Maintain a coaching relationship with the team
Assure quality of phone calls through daily monitoring
Monitor calls and formulate coaching for agents
Tailor trainings to address the skill gaps of the team
Qualifications and Skills

Associates degree or minimum of 2 years college experience or 2 years of training/call center coach experience
Strong facilitating skills
Experience with Microsoft Office including: Word, Excel, and Outlook
Automobile industry knowledge is helpful but not required
Speech analytics experience is helpful but not required
Experience using Adobe Captivate to build LMS training
Experience with knowledgebase systems helpful but not required
About Dialog Direct
Dialog Direct is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. With more than 3,500 team members across 11 locations, the company offers a full range of sales and marketing support services direct marketing, campaign management, customer service and sales, order fulfillment, eCommerce and data analytics to help its clients build lifelong customer relationships.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States.