NOTE: Telework is a condition of employment for this position. The employee may be required to work a schedule that is split between remote and onsite (shared workspace) locations. The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages 300,000 cases to ensure that child support payments of $650 million per year reach families across the Commonwealth. A Support Enforcement Specialist Senior serves as lead program agent on assigned child support case management team, engaging families for success so that they have the financial and family support they need to grow and thrive. Duties may include managing most complex cases of child support obligations and health care coverage in functional areas such as Locate, Establishment, Court, Enforcement, Interstate, and Review & Adjustment; or, supporting a team of Specialists who are assigned those cases. May train-orient, cross-train, retrainâ??Specialists in procedures to determine, assess and modify obligations, ensuring compliance of child support and/or medical support orders and apply a number of administrative and judicial actions. May provide testimony in court proceedings when required. May complete compliance reviews within own and other district offices. Draws on extensive knowledge of a range of case management processes to ensure compliance, influence non-custodial parents and support custodial parents and their children. VDSS engages its employees for success. It offers comprehensive pay and employee benefits, development, and unique job and career opportunities in public service. VDSS employees make a vital difference for Virginia's families. Additional vacancies may be filled from this announcement.
Minimum Qualifications Ability to give guidance to others that promotes teamwork, improving member contributions and team results. Experience analyzing work processes to develop and deliver training to improve processes and results. Ability to interact with a diverse public in a service setting to tactfully solve problems, sometimes in difficult situations where conflict is encountered. Ability to work independently: plan, organize, and handle multiple priorities in a case management/caseload setting. Skill in information collection through interviewing and obtaining/ reviewing records, documents and reports and the ability to analyze and determine the appropriate action in order to achieve results. Ability to interpret and apply laws, regulations, policies and/or procedures to ensure compliance and produce outcomes and results. Skill in effective oral and written communication. Skill in the use computers and automated systems. Ability to work in a considerate and respectful way as a team member to set, clarify and achieve team goals.
Preferred Qualifications Bachelorâ??s degree in relevant field such as public or business administration, human services, legal studies, criminal justice, social work, psychology, or sociology. Comprehensive knowledge of and experience in child support enforcement. Experience in case management, or gathering and organizing client documentation to process financial transactions or maintain case activities. Knowledge of and/or experience in legal processes, to include preparing legal documents and providing court testimony.
Special Requirements TELEWORK Telework is a condition of employment for this position. The employee may be required to work a schedule that is split between remote and onsite (shared workspace) locations. BACKGROUND INVESTIGATION Employment with VDSS will be contingent upon completion of a background investigation that includes a criminal history check, employment verification, and previous supervisor/reference checks. EMPLOYMENT ELIGIBILITY VERIFICATION VDSS will record information from each new employeeâ??s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization. VDSS does not sponsor applicants for work visas.