Manager, Talent Operations

Lowe's Inc. - Mooresville, NC3.7

Full-time
PURPOSE OF ROLE:
This role is responsible for leading all operational talent work delivered in the HR Shared Service Center (HR Operations) by understanding the enterprise talent, diversity, inclusion and culture, and learning strategies and managing the execution of talent and learning programs for all Lowe’s associates. Provides task direction, monitors performance, handles escalations, and assists with task performance. Supports the development and delivery of HR processes training. Leverages the supervisor with organizing tasks and reviewing the work of the specialists. This role may assist in specialized assignments and ensures that deliverables meet or exceed individual objectives, adhere to HR Business service center goals, and align with service center strategies. As a manager, this role may provide input to personnel and employment matters (e.g., performance evaluations, increases, bonuses, discipline, and promotions) but the decisions and ultimate accountability lie with the vice president and/or director.

RESPONSIBILITY STATEMENTS:
  • Assures that team acts as an extension of the relevant “Center of Excellence” (COE), providing assistance with talent and learning transactions, administration, and operational support. With the vice president and/or director, maintain regular communication with the COE to stay up-to-date on trends and developments within assigned functional area. Proactively provide ideas and information to the manager/director regarding operational improvements and tactics.
  • Partners with the Director of functional HR administration to drive operational excellence and results.
  • Oversees the specialists in the preparation and execution of the training schedules, set-up of the classrooms and overall organization and clean-up for pre-training, during, and post-training
  • Partners with the Director of HR Systems supporting the enabling technologies for Talent (SuccessFactors, LMS, etc.) to help with testing and functional use of the system.
  • Partners with the Associate Readiness COE to understand goals and objectives of trainings to set learning measurement and track and monitor outcomes. Provides feedback and recommendations to the COEs as appropriate.
  • Monitors, prioritizes, and assigns daily responsibilities of HR Operations staff, assuring the proper alignment of resources and skillsets to inquiry and request demand.
  • Assists in the development, reporting, and review of metrics to drive performance, identify trends, and develop/implement process improvements, escalating issues and proposed solutions as appropriate.
  • Performs audits and validations of HR Operations transactions. Examine and verify any data related to the HR Operations for accuracy and consistency.
  • Assists specialists with day-to-day execution of duties and guide the team regarding proper procedures, policies, and requirements. May review and approve certain staff transactions as defined per policy/procedure.
  • Handles escalated and/or sensitive requests and issues related to processing. Escalates particularly specialized, difficult, or sensitive matters to the appropriate “Center of Excellence” resource and assure that cases are updated and maintained accordingly.
  • Assures that HR transactions, data, and services are timely, accurate, and compliant with company and regulatory requirements. Provide back-up to staff and perform transactions when necessary.
  • Provides excellent service to ensure activities provide the intended experience for end users in an efficient and effective manner. Manage tasks of self and team to assure HR Operations deadlines are met according to established service levels/targets.
  • Follows proper operational procedures and assure the same from the staff. Supports the manager as a project coordinator to organize and facilitate ongoing development, evaluation/testing, and maintenance of processes and documentation (e.g., contact center scripts, Standard Operating Procedures, Work Instructions), working with the HR operations team for strategic guidance and support. Continually drive documentation to ensure complete, accurate, and up-to-date depiction of processes.
  • Coaches and mentors staff to support a high-performance team. Assists the manager with setting goals and supporting growth and development of team members.
REQUIRED EDUCATION / EXPERIENCED:
  • Bachelor's Degree in Talent Management, Diversity & Inclusion, Organization Development, Learning & Development, Leadership, Psychology, or other related business fields preferred
OR

  • 5+ years of experience in talent management and/or learning & development experience required; preferably for a large multi-state and/or global company as a manager.
  • 3+ years of progressive experience one or more specialty functions of Human Resources, with a significant portion focused on talent management (e.g., employee and/or leadership development, instructional design, training, performance management) and a mix of operational (Contact Center, supply chain and contact center), strategic, and systems thinking experience
  • 3+ years of experience delivering and improving HR transactional processes to maximize efficiency & deliver quality services
  • 2+ years of experience leading and mentoring a team and helping to foster/create a “great place to work.”
  • 2+ years of experience successfully managing multiple priorities & projects through successful delivery & implementation under time, budget, and political pressure
PREFERRED EDUCATION / EXPERIENCED:
  • Master's Degree in Talent Management, Diversity & Inclusion, Organization Development, Learning & Development, Leadership, Psychology, or other related business fields preferred
OR

  • 8+ years of experience in talent management and/or learning & development experience required; preferably for a large multi-state and/or global company as a manager.
  • 6+ years of progressive experience one or more specialty functions of Human Resources, with a significant portion focused on talent management (e.g., employee and/or leadership development, instructional design, training, performance management) and a mix of operational (Contact Center, supply chain and contact center), strategic, and systems thinking experience
  • 6+ years of experience delivering and improving HR transactional processes to maximize efficiency & deliver quality services
  • 6+ years of experience leading and mentoring a team and helping to foster/create a “great place to work.”
  • 6+ years of experience successfully managing multiple priorities & projects through successful delivery & implementation under time, budget, and political pressure
  • Experience with an ERP system (Workday preferred)
  • A professional certification is desirable