As an employee of PPA, we work together to make PPA an excellent place to work. We engage in meaningful discussions, treat each other with respect and courtesy, and never gossip about one another. We are here to help our members succeed as photographers and small business entities, while promoting the industry of Professional Photography.
What is the best description of our member care program? This is not your typical customer service department. It’s a boutique-style, inbound call center. Our main focus is to create an excellent member experience, which is much more valuable that making a sale. There is no churn and burn here; no cold calling or telemarketing.
This position is responsible for communicating PPA’s benefits and programs that create and reinforce meaningful experiences for our members. An excellent member experience will have a direct impact on PPA’s recruitment and retention goals. As the Member Care Representative, you will focus on;
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
The ideal candidate will have 2 + years of customer service or call center experience. Excellent verbal and written communication skills are critical, along with experience at working with customers/members in a positive manner. Excellent computer skills are a must.
EDUCATION and/or EXPERIENCE: High School degree and some college course work, 2+ years of related customer service or call center experience, or equivalent combination of education and experience
SKILL SET : Highly organized to work independently and as a team player, with excellent follow up skills. Strong communication skills with a highly focused attention to detail. Excellent project management skills. Strong sense of professionalism with excellent communication skills. Ability to multitask and prioritize deadlines/projects. Strong customer service or call center skills. Creative problem solving skills. Must be able to identify problems, review information, analyze options, and find/apply solutions. Proactive attitude– anticipates needs, problems, and opportunities Strong negotiation skills. Must be computer literate (Microsoft Suite), as well as have the ability to learn and utilize in-house industry specific software applications.
This individual must be able to diffuse potential situations, work with a sense of urgency and be results-oriented, with the ability to multi-task in a fast paced service environment.
CERTIFICATIONS, LICENSES AND REGISTRATIONS:
PHYSICAL DEMANDS : Must be able to lift up to 15 pounds without the assistance of another person. Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time
Salary: $15.00 to $16.00 /hour