Regional Operations Standards Manager (East)

SSP America - Ashburn, VA3.2

We are passionate about bringing cool, authentic restaurants to airports that represent a taste of place.


The Standards Manager will protect the company’s assets by optimizing cash flow and enforcing critical policies and procedures. They will also be responsible for all standards utilized to meet company service, quality, cost, safety, and brands objectives, to include development, implementation, and monitoring of all necessary programs; they will liaise with other managers throughout the organization to ensure that the standards systems are functioning properly. Where appropriate, the Standards Manager will advise on changes and their implementation and provide training, tools, and techniques to enable others to achieve quality. The Standards Manager will work closely with the respective Regional Vice President or Regional Director of Operations and serve as a strategic business partner, but will report directly to the Director of Openings and Training.

Essential Functions

Audit operational, safety, and inventory-control procedures
Develop the audit strategy, assess risk, and make recommendations
Establish systems to enforce standards and minimize loss
Manage inventory shortage control and reduction
Audit cash on hand and review cash handling procedures/paperwork/balancing as per company standards
Set QA compliance objectives and ensure that targets are achieved
Collect, organize, and prepare data for review and analysis
Maintain awareness of company profitability, including budgetary control issues
Assess the product specifications of the company and its suppliers, and compare with customer requirements
Work with procurement department to establish quality requirements from external suppliers
Ensure compliance with local, national, and international brand standards, as well as environmental and health and safety standards
Agree to standards and establish clearly defined quality methods
Set up and maintain controls, quality procedures, and documentation procedures
Manage all follow-up required as a result of Steritech or other third party food safety audits for immediate corrective action plans on critical violations or opportunities for improvement
Identify relevant quality-related training needs and deliver training
Drive operations and other support departments to plan, formulate, and agree to comprehensive quality procedures
Ensure the execution of corrective action and compliance
Monitor and audit Schoox program, including ensuring that all required training is being executed
Monitor performance by gathering relevant data and producing statistical reports
Assist HR with follow-up of compliance tracking - Schoox, Harassment, Onboarding, Minimum/Living Wage and Fair work rules
Follow up on Food safety, allergen, alcohol training for compliance and monthly safety topics
Ensure off site commissary and production kitchens are well maintained, following all established processes, and adhere to local, state, and/or federal regulations
Follow up on new openings to make sure the SSP systems are in place and being adhered to
Partner with Director of Operations Finance and Director of Operations Support to formulate action plans for location P&L and operational improvement
Regular attendance required
Ability to travel within the United States and/or Canada
Performs any other duties/projects as assigned by Manager
Bachelor’s Degree preferred
Minimum eight (8) years of management experience within the food and beverage industry
Minimum five (5) years of multi-unit management experience within the food and beverage industry
Certification in food safety (i.e. ServSafe Food Handler, Certified Food Safety Manager) is preferred
Possess an in-depth understanding of business operations and appropriate standards of conduct; possess a knowledge of product, service, equipment, and quality standards
Proven ability to problem-solve, maintain integrity of confidential information, and adapt to new situations and complex issues in a fast-paced environment
Strong working knowledge of Microsoft Office (Outlook, Excel, PowerPoint, Word), POS, and inventory systems (i.e. MyMicros, MyInventory, etc.); must possess the ability to learn/train new programs, such as Crunchtime, etc.
Ability to demonstrate knowledge of product, service, quality, equipment, and operations standards is required
Excellent communication (verbal and written), presentation, organization, time management, problem solving, and follow-up skills
Exceptional interpersonal skills and be able to interface effectively with all levels of management in the field and at the SSP corporate offices
Ability to handle conflict, work under pressure/deal with high pressure scenarios, and resolve uncomfortable situations with clients, customers, and peers and direct reports, and do so while exercising sound judgement and decision making
Demonstrated ability to work both independently and among cross-functional teams with minimal supervision; ability and flexibility to work in a fast-paced environment with constant change, juggle multiple tasks, successfully manage multiple projects and heavy workloads, and remain highly organized to ensure timely completion of assigned tasks and projects
Ability to maintain a dynamic and positive attitude to support our culture and work environment and foster relationships with peers and/or partners. Must be open to feedback and criticism and adjust performance/behavior accordingly
Strong business acumen with a desire to make a positive impact on the business
Demonstrated ability to be creative, organized, and passionate with a hands-on approach
Ability to read and formulate action plans, schedule and keep accurate records
Requires up to 100% travel, including overnights, weekends and Canada