- High School Diploma or GED
- 10 Key Calculator
- Microsoft Word
- Customer Service
- Microsoft Office
We invite you to join our National Reimbursement Operations team in Plano, TX as a Customer Service Representative. This part time career opportunity - 4 hour minimum shift, and is located within our high volume call center. As a Customer Service Rep you will be responsible for:
Answering incoming patient phone calls and billing inquiries regarding billed services from our East Coast and West Coast facilities in an efficient, friendly, courteous, tactful, calm and helpful manner.
Responding to patient general inquiries, information updates and billing questions while resolving problems and concerns with accuracy and professionalism.
Update patient demographics and insurance information as needed.
Upon obtaining information to facilitate claim payment, enter necessary insurance data and refile claims with insurance companies.
Review patient accounts to determine why there is an outstanding balance and effectively explain the details.
Process payments over the phone from patients.
Negotiate payment arrangements with patients.
Explain insurance company's explanation of benefits (EOB).
Participate in projects/meetings and perform other duties as assigned by management.
We offer advancement opportunities, hands-on training, and a host of other perks!
RadNet is an equal opportunity employer, committed to cultural diversity. RadNet will provide equal consideration for employment to all qualified applicants without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition. RadNet is an E-Verify participant.
We're looking for knowledgeable and personable candidates with:
Experience working in a high volume call center.
Ability to accurately & efficiently work in a fast paced environment.
Outstanding customer service skills; must be able to maintain a tactful demeanor, be compassionate, courteous, and helpful.
Strong attention to detail, excellent organizational skills, and the ability to multi-task.
Proficient computer skills; ability to type 30+ WPM and 10-key, and experience with Excel I would say MS Office Word and Outlook. Excel is a plus.
Excellent written and verbal communication skills.
Analytical and problem solving skills, and the ability to research issues and provide solutions.
Knowledge of medical insurance processes, terminology and explanation of benefits (EOB).
High School Diploma
Bilingual Language skills are a plus!