As first point of contact for library patrons, this position provides quality customer service at three high transaction library public service desks. Proficiently handles the circulation of library materials and delivery of library services to users. Provides information, assists users finding library materials and with using the library website and catalog. Answers patron account questions and other queries.
Minimum Education and Experience
High school graduate or equivalent: one year of library experience or relevant customer service experience.
Preferred Education and Experience
Bachelor’s or Associates degree. Two years of previous library experience or relevant in-person high transaction customer service experience.
Essential Duties and Responsibilities
Perform complex transactions at the library’s public services desks, including but not limited to checking out materials and processing fine payments using specialized computer software. Assist with shelving, shifting and shelf-reading library materials. Maintain thorough knowledge of library and department policies and procedures. Assist customers by resolving queries and problems with respect, civility, professional courtesy, and composure. Perform related tasks, keep statistics and complete assigned projects.
Physical Activities Working Conditions Additional Information
The schedule for this position is Friday to Tuesday, 11:00 am to 8:00 pm. This position also works holidays.
Must be able to lift, carry, retrieve and replace materials that can weigh up to 15 lbs. Must be able to remain in a standing or a seated position for extended periods of time while performing a variety of tasks.
Special Instructions Summary