Patient Service Representative

Centauri Health Solutions - Akron, OH4.4

Full-time

Join our award-winning health care services firm as a Patient Service Representative working with hospital patients to determine eligibility for assistance with their medical bills.

We make a difference in the lives of our customers, our community, and our associates. In fact, our service vision is “Come from a place of kindness in every interaction.” If that aligns with your personal values, your qualifications meet our requirements, and you are interested in our Patient Service Representative role, we would love to talk!

About the Centauri/Human Arc Environment

We believe strongly in providing employees a rewarding work environment in which to grow, excel and achieve personal as well as professional goals. We offer our employees competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities.

About Centauri/Human Arc

We help hospitals and health plans improve their revenue and deliver community benefit. On their behalf, we help their patients and plan members with low or no income, and those who are aged or disabled, to enroll in government-funded assistance programs and realize quality-of-life improvements. Leveraging unmatched experience in program eligibility with the latest technologies, our dedicated, compassionate professionals yield results that exceed customer expectations. We have positively impacted the lives of millions of people and added billions of dollars to our nation’s healthcare economy. To learn more about our organization, please visit our websites: Centaurihs.com and HumanArc.com

Experience. Compassion. Results. That’s Us.

And if that’s youas well, let us know!

Patient Service Representatives work with the site client staff, patients and other team members to initiate client reimbursement through effective phone or face to face screening. Patient Service Representatives partner with team members and the Client to ensure that client’s needs are met.

Patient Services Representative Responsibilities:

  • Obtain and review referrals daily to determine appropriateness for potential interview and eligibility, begin application process when possible
  • Interview patients; conduct analysis of potential reimbursement, and determine eligibility
  • Introduce services, sets expectations for process and communication to ensure patient understanding
  • Partner with patients to ensure patient understanding of process and assist with any questions during the application process
  • Obtain and manage all needed forms from patients, and follow up throughout process
  • Identify any additional patient needs and direct them to appropriate agencies for assistance
  • Leverage technology and account processing workflows; maintains data integrity with accurate and concise documentation in systems
  • Serve as intermediary for client, account reps and managers, while interacting with team members and hospital staff in a productive, cooperative manner
  • Provide strong client service and collaboration with the team

Patient Services Representative Requirements:

  • 2+ years customer service experience
  • Outstanding communication skills and desire to provide excellent customer service
  • A strong work ethic, ability to work independently and a desire to help and make a difference
  • Strong computer skills and the ability to multitask while working in a fast-paced environment
  • A positive outlook and eagerness to learn
  • Healthcare experience, patient experience a strong plus

Job Type: Full-time

Experience:

  • Customer Service: 1 year (Preferred)

Work authorization:

  • United States (Required)