Position Title: Sales Coordinator
Immediate Supervisor’s Title: Director of Sales
The purpose of the Sales Coordinator position is to provide administrative and general support to the sales team in a variety of activities; act as the primary contact for all meeting and banquet related functions; book Corporate, Sports & Social Group Business; manage groups; book individual reservations and qualify for more business.
GENERAL CONDITIONS THAT APPLY TO ALL POSITIONS
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
Some requirements may exclude individuals who post a direct threat of significant risk to the health and safety of themselves or other employees.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and perform any other job- related duties as specified by their supervisor.
Requirements are representative of minimum level of knowledge, skills, and/or abilities or aptitudes to perform each duty proficiently.
This document does not create an employment contract, implied, or otherwise, other than an “at will” employment relationship.
1 year hotel sales or front office experience
Ability to multi-task in a high-paced environment
Ability to verbally communicate effectively with guests and co-workers
Excellent written and verbal communication skills
Ability to work well with others and portray good people skills
Excellent organizational skills and guest relations skills
Proficiency in Microsoft Word and Excel
Must be a self-starter and be able to work with minimum supervision
Abilitiy to work additional hours as needed
Displays aggressive hospitality
Have a great eye for detail
Are flexible and have what it takes to get the job done
Are well presented; be well groomed and conform with the hotels dress code
Be informed about daily operations pertaining to sales
Be highly visible during extraordinary events
Total commitment to guest satisfaction
Assist in special projects as requested by the Director of Sales and or GM
Release unused rooms on cut off date
Prepare correspondence such as customer appreciation letters
Structure sales meetings, calls and all sales related duties
Prepare promotional and marketing materials
Manage GRC (group rooms calendar) updates
Prepare Group Resume Packets and distribute to front desk
Greet on-site group contact whenever possible
Client follows up with Thank You/Group Survey
Maintain relationships for future business
Contract meeting room via BEO
Create diagram for room set up
Order Food & Beverage for meeting
Add event to Meeting Agenda Calendar & distribute to Front Desk
Manage details the day of meeting
Send contract and obtain signed contract for group bookings
Build Room Block
Input Rooming List (if applicable)
Book & manage all group blocks
Book & manage all meetings
Tours for walk-in customers (qualify & sell or pass to manager)
Process BT (Business transient) and group contracts
Utilize hotel reservation system for sales related administrative functions
Maintains and follows up with new leads
Build company rate programs and group blocks
Update GRC, Meeting Agenda & Company Production Reports
Assist DOS with inventory management
FNC & GRP monitoring and check out of folios
Prepare weekly, monthly, and quarterly reports for DOS
Minimum lifting 30 lbs.
Pushing, pulling, bending, stooping, upward reaching
Some exposure to cleaning chemicals
Prolonged periods of standing and/or walking
Brand: Hilton Garden Inn
Address: 6878 Hollister Ave Goleta, CA - 93117
Property Description: 124 - 6878 Hollister Ave, Goleta, CA
Property Number: 124