Guardianship Supervisor

Health & Human Services Comm - Houston, TX3.4

Guardianship Supervisor The Health and Human Services Commission, Office of Guardianship Services, Guardianship Supervisor works under the direct supervision of the State Office Regional Operations Manager. The Guardianship Supervisor has considerable latitude for the use of initiative and independent judgment. This position supervises a unit of Guardianship Specialists and administrative support staff responsible for providing guardianship services to eligible clients. The Guardianship Supervisor plans and manages regional and unit operations; selects, oversees and develops staff; interprets program policies and procedures; provides quality assurance oversight; evaluates the regional guardianship operations performance; prepares reports and correspondence; makes presentations and participates in community awareness activities; responds to inquiries and concerns from clients and/or their families which may include highly stressful and confrontational interactions. The Guardianship Supervisor provides guidance to employees in handling complex situations and issues related to guardianship. The Guardianship Supervisor interacts regularly with other state agencies, wards, judges, attorneys, representatives from businesses and organizations, contractors, stakeholders, and the general public.

Essential Job Functions:
1. Manages unit operations to achieve program objectives for service delivery through routine and regular consultation with staff, including: legal actions, casework activities, medical decisions, and estate and financial matters; and interprets policies, procedures, rules, regulations, standards, and state and federal laws relevant to guardianship to internal and external stakeholders. (35%) 2. Plans and assigns the work of others; manages caseloads and conducts unit meetings; responsible for all personnel and performance-related tasks, including: interviewing and selecting appropriate staff, providing opportunities for continual staff development, supervising staff through individual and group conferences, mentoring, training, and conducting regular performance evaluations. (30%) 3. Monitors activities of staff through regular case reviews, quality assurance reviews, routine financial reviews of accounting records, and personal observation of staff to ensure quality and consistent application of program policy; and swiftly conducts thorough investigations of internal and/or external complaints in consultation with State Office management. (15%) 4. Consults with internal and external stakeholders, including: employees within other state agencies, consumers, judges, attorneys, representatives from businesses and organizations, contractors, stakeholders, and the general public according to policy. (15%) 5. Monitors Unit budgets and directly oversees the use of Guardianship Emergency Client Services funds, Travel Funds, administrative expenses and other expenditures; prepares and sends monthly expenditure reports to State Office. (5%)

Knowledge Skills Abilities:
  • Knowledge of federal, state, and local laws, rules, and regulations pertaining to Guardianship services in the State of Texas; • Knowledge of laws, rules, regulations, and policies surrounding Health and Human Services within the State of Texas; • Skilled in working directly with, and extensive knowledge of community services and resources for, the aged and/or disabled population; • Ability to directly supervise professional, technical, and/or administrative support staff; • Ability to conduct thorough and timely assessments, investigations, and administrative reviews; • Ability to perform ongoing Unit Quality Assurance and caseload reviews; • Ability to testify in legal guardianship hearings of the court; • Ability to communicate, both verbally and in writing, complex information to a multitude of internal and external stakeholders of various positions in hierarchy; • Intermediate skill level in utilizing a desktop/laptop computer, in addition to all standard office equipment, as well as any Microsoft Office programs associated with a professional work environment; • Ability to prepare professional documents, reports, and spreadsheets.
Registration or Licensure Requirements:
To provide guardianship services in Texas, employees must meet and maintain all standards set by the Judicial Branch Certification Commission (JBCC) and be certified by the JBCC within the first year of employment. As part of this process, employees must pass a FBI-based criminal fingerprint check which will be conducted initially and every two years after. HHSC Office of Guardianship Services conducts an initial, and then annual, State name-based criminal background check for purposes of employment which employees must also pass. A valid driver's license is required.

Initial Selection Criteria:
Initial Criteria: • A college degree • A valid Driver’s License • Ability to travel up to 30% • Must be able and willing to work on-call and outside of regular business hours, including nights and weekends • A minimum of 5 consecutive years’ work experience in the delivery and/or coordination of professional case management services for the aged and/or disabled population in the State of Texas. Preferred Criteria: • A minimum of three years’ work experience within Adult Protective Services, Child Protective Services, or the HHSC Office of Guardianship Services in the State of Texas • Current JBCC certification in the State of Texas • Previous work experience planning and/or assigning the work of others • Previous work experience conducting or overseeing routine Quality Assurance and/or Case Reviews • Previous work experience managing large financial estates and/or bank accounts

Additional Information:
Requisition: 401637 Resumes will not be accepted. Interviewee selection is based upon applicant demonstrating a clear match to all minimum criteria. Applicants must be able and willing to utilize their personal vehicle to conduct agency business, maintain a valid driver’s license, and must possess State-required levels of personal motor vehicle insurance. For those applicants that possess an accredited Bachelor’s Degree: if selected for an interview, please bring a certified copy of your transcripts to the interview. Applicants must successfully complete an assessment upon submission of their application. Interview selection will be based upon a combination of clear matching to criteria and the assessment. HHS agencies use E -Verify. You must bring your I-9 documentation with you on your first day of work.

MOS Code:
There are no direct military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply. For more information see the Texas State Auditor's Military Crosswalk at
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.