Customer Service Representative

GWHS Answering Services - Somers Point, NJ


Medical Customer Service Specialist

This is a Customer Service Representative position for a Growing Medical Answering Service

GWHS Answering Services is a Medical Answering Service answering off-hours and after-hours calls for the healthcare community; with customers across New Jersey and the east coast. GWHS is dedicated to serving the healthcare community by providing a professional customer service presence, a dependable communications channel, and a strong response to emergency situations. Our clients rely on our expertise which is built on nearly 30 years of industry experience. Our focus is centered on customer service, dependability, and a determined readiness for all calls and emergency situations.

The success of our company is fully dependent on the success of our team and we are currently in search of customer service oriented individuals with a commitment to team goals and success. We look forward to hearing from you!

Job Description:

  • Fielding calls from Clients, Hospitals, Nursing Homes, Patients, Physicians, etc.
  • Taking and dispatching emergency and non-emergency messages
  • Maintaining client account information
  • Handling Protected Health Information
  • Working hand in hand with coworkers
  • Remaining pleasant and professional with callers, and calm under pressure

Responsibilities/Requirements Include:

In-depth and ongoing training; Processing and prioritization of emergency and non-emergency calls; Taking and dispatching messages; Use of quick typing skills ( 40 wpm minimum); Refined customer service functions; Use of high-level communication skills; Use of medical terminology; Use of call center software; Ability to flourish in team centered environment; Must be flexible with hours/able to work weekends and holidays.

Training and employment at GWHS is based onsite in Somers Point, NJ. GWHS Answering Services is an equal opportunity employer.

Compensation & Benefits:

  • $12 an hour (starting pay)
  • Medical and Dental Benefits
  • 401k Plan
  • Fitness Club Membership (24/7 access)
  • Financial Consulting Services
  • Monthly Employee Recognition & Annual Perfect Attendance Gift Incentives

Visit our website at and follow us on Facebook, LinkedIn and Google+

Keywords: Customer Service Representative, Telephone Operator, Telephone Receptionist, Answering Service Operator, Call Center Operator

Job Type: Full-time and Part-time positions available

Job Types: Full-time, Part-time

Salary: $12.00 /hour


  • Customer Service: 3 years (Required)


  • High school or equivalent (Required)