Help Desk Specialist (Tier 1)

Mission Bell Manufacturing - Morgan Hill, CA4.7

Full-time
Many people don't know how much technology is involved in manufacturing and construction. At Mission Bell, we strive to be tech-forward and innovative and we need your help to keep us there. From helping set up a new workstation, to solving a programming issue on a machine in the shop, our Help Desk Specialist has a variety of ways they move us forward every day. Keep reading to see if this could be a great fit for you!

WHAT MISSION BELL BRINGS TO YOU:
Competitive pay
Rich benefits package
A growing IT department with opportunities for advancement
A community environment where your ideas are valued

WHAT OUR HELP DESK SPECIALIST DOES:
Solve and close help desk tickets with limited supervision while maintaining strong communication with the IT team and with other Mission Bell employees
Gather the customer’s information and to determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem.
Employs troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around application menus, using documented processes and workarounds.
Configure new workstations, devices, or other hardware for use in the office, shop, and field
Train and assist users in the office in Windows, MS Office, and other basic programs
Be a Mission Bell “Innovator” by constantly looking for opportunities to innovate and create new processes, ideas or products; innovation is the ability to recognize and stimulate unusual ideas with high potential impact

HERE'S WHAT YOU NEED:
2 to 3 years of similar experience in a help desk or tech-related position
High School Diploma/GED; Bachelor’s Degree in IT/Programming or business-related field preferred but not required Strong communication skills and ability to work independently as well as on a team
Eagerness to learn new IT skills and research current technologies
Experience with Windows 7 and 10 as well as MS Office; knowledge of Windows Server OS, VMware, or networking is a plus
Excellent attendance
Excellent written and verbal communication skills