Embrace the art of crafting transformative guest experiences: Join Our Team!
Golden Door, the world-renowned leader in wellness and spa experiences, seeks a passionate and committed individual to join our team as a Guest Services Representative. In this pivotal role, you will be the heart and soul of our guest experience, ensuring every moment at Golden Door resonates as an unforgettable journey.
Position Overview: We are seeking a friendly, professional, and customer-focused individual to join our team. As the main point of contact for our guests, the Guest Services Representative assumes a vital role in delivering unparalleled customer services and curating transformative experiences that linger in our guests’ memories. We value teamwork and are looking for candidates who can effectively collaborate with others and help foster a positive work environment.
What you'll do:
- Warmly welcome guests and provide exceptional customer care.
- Actively listen to understand guest needs and concerns, offering timely and professional solutions
- Proactively anticipate guest needs and go the extra mile to deliver exceptional service.
- Provide detailed information about our services and amenities.
- Manage guest inquiries and feedback, while resolving issues promptly and efficiently.
- Cultivate genuine connections with guests, crafting personalized experiences.
- Maintain a positive and professional demeanor at all times.
- Anticipate client needs by understanding their scheduled services, collaborating with the team to ensure exceptional experiences.
- Ensure seamless operations by anticipating and addressing potential challenges.
- Demonstrate professionalism by consistently upholding established procedures, guidelines, core values, and guest confidentiality.
What you bring:
- Minimum 1-2 years of experience in a hospitality or customer service role.
- Ability to remain focused on tasks at hand despite distractions.
- Exceptional communication and interpersonal skills, with the ability to build rapport with guests of all backgrounds.
- Impeccable attention to detail.
- A genuine passion for exceeding expectations and delivering memorable experiences.
- Team player who can navigate office dynamics with professionalism.
- Strong organizational skills and the ability to multitask effectively.
- Ability to make quick decisions and maintain composure under pressure.
- A positive and proactive attitude, with a willingness to go the extra mile.
- Proficiency in Microsoft Office Suite and other relevant software (a plus!).
This position requires the flexibility to work evenings, weekends and holidays as required.
If you are ready to embark on a rewarding career journey and make a difference in the lives of others, we encourage you to apply!
About Golden Door:
Be a part of something bigger!
Golden Door is a Zen-inspired resort oasis for those looking to refocus their minds and re-energize their bodies. The Golden Door features world-class fitness facilities, luxurious spa amenities, spacious comfortable accommodations, Asian-inspired architecture, immaculately landscaped grounds, and 20 miles of private hiking trails.
Golden Door is passionate about the values and principles that we share with our beneficiary charities. Our culture is rooted in changing lives and in renewing our land to help revitalize the environment. We believe that responsibility extends beyond our walls. As a show of support to those involved in making the world a more loving, more humane, and more peaceful place, we have pledged 100% of our net profits to help end child abuse and transform young lives.
Working at Golden Door:
Join a unique working environment inspired by rich diversity and long history melding traditions. As we grow and expand, we need to attract and nurture the finest talent. External recruitment is a strategic pillar of our human resources policy. It is vital to bringing new energy to our Golden Door Team. We look for the pursuit of excellence and capacity to look to the future while staying true to our values. Candidates with these qualities will thrive at Golden Door.
At the Golden Door, we are grounded in tradition and committed to innovation. We consistently strive to lead the destination spa business with new and effective products, treatments, and wellness programs.
We are also focused on environmental stewardship efforts in northern San Diego County. The rural site known as "Golden Door 2022" ensures that the 2,000 acres of critical open space, wildlife and precious habitat areas of the property will be protected for generations to come. Protecting this property reflects our deep commitment to sustainability, which we believe is part of our responsibility to our community and beyond. Caring for the incredible resources on this site is a way we can truly contribute to our shared climate action goals.
Benefits and Perks:
Join our team and enjoy a rewarding career! We offer a competitive salary and comprehensive benefits package, including:
- Full-time benefits: Medical, dental, vision, basic term life insurance, and long-term disability coverage.
- Generous time off: Vacation, sick time, and holiday pay.
- Retirement savings: 401k plan available after 6 months of employment (must be 21 years old).
- Wellness programs: Take advantage of our gym facilities, beautiful hiking trails, and other wellness initiatives.
Part-time employees will also receive sick time and holiday pay and eligible to participate in 401k plan and wellness programs.
We're committed to your well-being and professional growth.
Equal Opportunity:
Golden Door is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Golden Door participates in E-verify
Nonsmoking facility
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Weekends as needed
Application Question(s):
- Are you willing to work a flexible schedule that include weekends and holidays?
Experience:
- High End Hospitality/Spa: 2 years (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Relocate:
- San Marcos, CA 92069: Relocate before starting work (Required)
Work Location: In person
