"It's not just the cars, it's the people!"
We have amazing staff who love to work at PCA, and it's time to add our next team member. This is a great job and a great place to work!
TO APPLY: Please provide a RESUME and COVER LETTER.
Applications without a cover letter will not be considered complete.
Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced and dynamic environment? The Member Services team is responsible for a wide variety of functions and is responsible to learn all relevant details about PCA benefits, services and programs to ensure exceptional customer service. Team members must have a high capacity for retaining many details and ongoing changes.
The Porsche Club of America (www.pca.org) is a club for Porsche owners. Through the National Office, our staff support 160,000 members and 148 regions (chapters) in a variety of ways: processing memberships, planning events, providing educational programs, producing a monthly magazine, and connecting members to resources.
The Member Services team assists members and prospective members who contact us by phone, email, mail, and in person. Membership accounts are handled online, so our team members must be familiar with all common internet browsers. The role has a high volume of data entry.
Essential Functions
- Answer and respond to requests from current members, prospective members, volunteers, and/or staff while providing exceptional customer service through effective verbal and written communication skills and utilization of knowledge of PCA benefits and services.
- Respond professionally and empathetically to distressed customers regarding any difficulty they may be experiencing. They will determine what actions need to be taken to correct the situation, perform the actions, offer explanations as appropriate, and notify other department personnel as appropriate.
- Must be comfortable with technology and possess the skills and intuitive knowledge to operate modern devices and software effectively.
- Identify and analyze customer needs while assisting the customer with all routine inquiries including PCA benefits and services, order taking, accurate maintenance of database records, event registrations, and general resolution of customer problems or requests.
- Develop and maintain an in-depth knowledge of the PCA websites and microsites and functionality. They provide navigational advice, training and user support to members and other callers.
- Prepare and ship packages (some will be heavy); unpacking and moving boxes, maintaining and organizing storage areas.
- Perform other duties and tasks as assigned.
This is a full-time position: Mon-Fri, 9am-5pm.
The role will be in-person (no telework option). Our office is in Columbia, MD.
To apply, please send a RESUME and COVER LETTER. Please include both for your application to be considered complete. A cover letter helps us assess your writing abilities. It allows you to showcase your enthusiasm for the position and highlight your relevant experience.
Job Type: Full-time
Pay: $21.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Shift:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Required)
- Typing/keyboard: 1 year (Required)
- Communication skills on office phones: 1 year (Required)
- Data entry: 1 year (Preferred)
Language:
Ability to Commute:
- Columbia, MD 21046 (Preferred)
Work Location: In person
