Full Job Description
As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision.
At BCU, you'll have a career in a growing organization and an environment that supports your professional and personal growth. For these reasons, BCU has been chosen as a Chicago Tribune Top 100 Workplace and a certified Great Place to Work.
Visit the link below to learn more about #LifeAtBCU:
Manage a team within the Mortgage Processing Department to achieve SLA’s, provide frontline and member support and achieve department goals. Develop team to provide excellent service for members and employees and maintain high quality standards.
Lead mortgage processing staff to ensure all service level goals, production/performance expectations, and loan quality requirements are regularly being met
Train, coach and develop Mortgage Processors
Assist with escalated or complex calls and NPS surveys from members
Answer questions regarding products, policies and procedures
Review pipeline and monthly results reports to manage department volumes, turn times, and quality SLA’s
Responsible for ensuring compliance with all relevant laws and regulations
Assist with special projects as required
Assist in performing system testing for platform updates as required
Look for improvements in departmental processes and work with management and peers to implement solutions
Execute performance reviews and development plan discussions with subordinate staff
Strong process management skills
Minimum of 5 years’ experience in mortgage operations
Ability to lead team to reach departmental and individual goals
Excellent communication skills, both written and verbal
Highly motivated with the ability to prioritize work and perform well in a high volume environment
Ability to identify proactive solutions to complex situations.
Advanced knowledge of MS Office Suite and specialized software specific to or impacting mortgage area.
Minimum of 2 years of leading teams or management responsibilities preferred
College degree a strong plus
BCU Shared Values. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our Members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.
Life at BCU. With a culture built off relationships and referrals, we’re committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we’ve created a unique culture that supports a healthy work/life balance. For this reason and more, BCU has been chosen as a Chicago Tribune Top 100 Workplace. #LifeAtBCU
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.