Estimated: $66,000 - $86,000 a year
- Warehouse experience
- Project management
- Communication skills
- Microsoft Excel
- Conflict management
Full Job Description
The Account Manager provides overall customer service, relationship and project management to Production Sales builder customers.
Reasonable accommodations may be made to enable team members with disabilities to perform the essential functions.
Perform all job duties with a safety mindset, drive the safe operation of customer visits to a facility and out on job sites.
Lead contact with assigned customers.
Prepare estimates for the customer’s clientele.
Enter orders to the Moraware system.
Meet with customers for cabinet, countertop and accessory choices and lay-outs as necessary.
Drive each customer order through the Sales, Warehouse/Delivery, Fabrication, Installation and Administrative functions as necessary.
Visit on-site job installations as necessary to ensure quality of delivery and/or installation.
Communicate with the customer on status of sale and/or installation.
Interact with vendors as needed to resolve customer service issues.
Support accomplishment of goals within the sales plan.
Excellent project management skills, with emphasis on driving sales order to completion
Excellent verbal and written communication skills
Excellent ability to resolve problems while soothing the customer
Strong team player skills other functions (warehouse, production, administration)
Excellent conflict management skills
Ability to gain personal credibility with customers and team members
Good stress management/composure skills
Proficient in Microsoft Office, Excel in particular
Knowledge of and ability to use business IT systems
Desire to perform extensive computer work
This position operates in an office, warehouse, fabricating and construction site environment. The team member is occasionally exposed to a variety of extreme conditions. The noise level in the work area can be loud.
This position requires up 10% travel within the location.
Required Education and Experience:
Secondary education in design, architecture, construction management or business preferred.
3+ years of experience in sales project management with kitchen and bath design.
20/20 experience required
Stone, laminate and solid surface industry experience a plus.
Strong computer skills: order entry systems, e-mail, file retention, Microsoft Office
This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.