Clerk IV - Western Region Foster Care Review Unit

Commonwealth of Massachusetts - Springfield, MA3.9

Full-time$40,000 - $52,000 a year
EducationSkills
The Department of Children and Families seeks dedicated child welfare professionals who are committed to upholding the Department’s fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. The Department’s vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care and education. DCF works toward establishing the safety, permanency and well-being of the Commonwealth's children by: stabilizing and preserving families; providing quality temporary alternative care when necessary, safely reunifying families; and when necessary and appropriate, creating new families through kinship, guardianship or adoption. Preferred applicants will possess a demonstrated commitment to the core practice values: 1) child-driven, 2) family-centered, 3) community-focused, 4) strength-based, 5) committed to diversity/cultural competency, and, 6) committed to continuous learning.

Provide administrative/clerical support to a large number of professional staff. Duties may include the following:

Utilize Microsoft Office Applications - Word and Excel - with accuracy.
Perform accurate typing, word processing and data entry, including but not limited to: assignments of a confidential nature, answering and/or referring inquiries to appropriate parties, opening/sorting and processing mail, preparing correspondence, reports, and/or memoranda according to standard procedures and other supports to the Foster Care Review Unit as needed.
Maintain records for the Foster Care Review Unit, which includes filing, record management and archiving/purging old records. This may include periodic travel to the Central office FCRU.
Scanning and sorting of turnaround documents for Foster Care Review.
Enter Foster Care Review scheduling information in Family Net, as assigned.
Perform Family Net searches as required.
Provide support to Volunteer Coordinators, as needed.
Assist in the support of Director of Foster Care Review, as needed.
Provide administrative /clerical support on various projects as assigned.

Additional duties will include:
Provide support to the Western Regional Office serving as a rotating receptionist.
Greet clients and visitors; answer telephone calls; refer clients and visitors to appropriate department staff when needed.
Assist Hotline/Helpline Coordinators in scheduling functions.
Compile Clinical Review Team paperwork and other documents.
Provide administrative/clerical support on various projects for the Western Regional Office, as approved by supervisor.

PREFERRED QUALIFICATIONS:
Demonstrated ability in Microsoft Office Applications – Word, Excel and Access, Family Net, etc.
Ability to effectively handle complaints presented or referred to Foster Care Review.
Demonstrated ability to work with culturally diverse populations.
Demonstrated ability to maintain a professional demeanor in the public forum.
Ability to plan, organize and carry through on office events.
Ability to carry out work activities with a minimum of direction.
Ability to establish systems to improve overall performance of all clerical functions.
Ability to organize and maintain filing systems.

  • Please ensure that you attach a resume with your application submission to this requisition.
Pre-Hire Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website.

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact the CYF Office of Human Resources at 1-800-510-4122 and select option #2.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below:

I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. *

II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. *

III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. *

IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.*

  • Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.