Patient Care Coordinator

Vireo Health - Albany, NY (30+ days ago)4.8


Vireo Health, Inc. (“Vireo”), a physician-led multi-state medical cannabis company, is committed to safely alleviating pain by providing patients with best-in-class cannabis products and compassionate care.

Vireo subsidiary companies cultivate cannabis in environmentally friendly greenhouses, manufacture pharmaceutical-grade cannabis extracts in state-of-the-art labs, and offer their products for sale to qualifying patients at retail dispensaries and online.

We are looking for an energetic and dedicated patient care coordinator for our Cannabis Patient Center in Albany, New York.

Participates in our startup team as we develop policies, medications and systems
Provides exceptional customer service and compassion to our patients
Comfortable speaking with patients in a one on one environment
Help patients determine the best treatment course under the supervision of a registered pharmacist
Maintains cash register and accountability for assigned drawer
Utilizes different software applications to set up patient appointments, refills, and home deliveries
Responds to all patient inquiries via phone, email or other methods of communication as assigned.
Performs CPC maintenance/cleaning duties as assigned.
Attends staff meetings, continuing education, training etc. as directed

Preferred experience in both clinical and retail settings
Demonstrated experience and impeccable interpersonal skills involved in service industry and able to apply these to a patient population with debilitating illness
Experience in record keeping preferred
Experience as a receptionist or office manager is preferred.
Must be at least 21 years of age.

Maintains and safeguards entrusted confidential information
Ability to communicate effectively with patients, families, and co-workers
Ability to meet assigned deadlines
Ability to establish and maintain effective working relationships
Ability to function independently
Punctuality and responsible time management skills
Ability to understand, support, and implement organizational policies/procedures, along with government regulations
Perform other duties as assigned by Management
Maintains professional relationships with patients and co-workers
Ability to multi-task when needed
Ability to accept constructive feedback and grow with position/company
Applies good judgment
Attention to Detail
Amazing opportunity for those who understand the importance of customer service, patient care and compassion.

Vireo is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.