Verizon Digital Media Services brings together world-class technology to prepare, deliver and display content – so users can watch and enjoy on their terms. The purpose of our platform is simple. It delivers next-generation digital experiences for today’s demanding users, whether it be their favorite TV shows, catching up with friends via social media or shopping for the latest gadgets. Built on top of one of the world’s largest networks, our platform easily handles your users’ appetite for instant, secure and always-on media, anytime, anywhere.
As a NOC Support Engineer for our Video and CDN Platforms, you will be responsible for addressing complex video streaming issues related to encoding and playback , live and linear streaming along with Ad insertion workflows pertaining to the Video Platform. You will also deal with a range of CDN issues from DNS, Network and customer configurations. As a member of NOC Support Team, you will be a point of escalation and contact for customers and internal teams.
Be a member of a team providing 24x7x365 support in our Network Operations Center.
Resolve complex technical issues related to the video creation and delivery workflow for all our customers
Address escalation of issues from our Technical Support centers that handle network and customer issues
Assist with automating and scripting repetitive tasks where needed
Participate in knowledge creation and sharing to all team members and to our customers
Act as the subject matter expert for assigned products/service offerings
Work with Product teams to make sure that new services and features can be effectively supported
Bachelor’s degree in CS, MIS or relevant engineering, NOC, Operations Support experience
Strong Linux Skills
Experience using network protocol commands
Solid understanding of networking protocols, including TCP/IP, HTTP and DNS
Must be technically "savvy" and possess strong analytical and problem-solving skills
Demonstrated excellent interpersonal skills, social skills and communication skills by having professional experience in customer facing role in a technology oriented/driven environment utilizing variety of communication tools such as email, phone /video bridges, and ticketing systems
A solid understanding of monitoring tools and network troubleshooting
Experience troubleshooting multi-tiered applications and streaming media protocols(HLS/DASH/RTMP/HDS)
Scripting Experience: BASH, Python, Perl
Deep understanding of web application protocols
Experience with Apache, IIS, NginX, lighttpd or any other web servers
Advanced knowledge of HTTP caching
Experience with Linux administration, configuration, troubleshooting, performance tuning, preventative maintenance, and security procedures desired
Experience as an application or systems/network engineer
Experience with enterprise/network/video architecture monitoring tools or applications
Experience with supporting web applications running on the cloud
Experience with SQL, MS SQL and NoSQL databases desired
Ability to multitask, do effective prioritization along with time management and organizational skills
Exposure to interactive TV/VOD or media industry desired
Proficient in HTTP, Web applications, Web Performance and Content Delivery applications
Oath is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Oath is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. Please let us know if you need a reasonable accommodation to apply for a job or participate in the application process.
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