Sr NOC Technician

Oath Inc - Dulles, VA (30+ days ago)4.4

Verizon Digital Media Services brings together world-class technology to prepare, deliver and display content – so users can watch and enjoy on their terms. The purpose of our platform is simple. It delivers next-generation digital experiences for today’s demanding users, whether it be their favorite TV shows, catching up with friends via social media or shopping for the latest gadgets. Built on top of one of the world’s largest networks, our platform easily handles your users’ appetite for instant, secure and always-on media, anytime, anywhere.
As a NOC Support Engineer for our Video and CDN Platforms, you will be responsible for addressing complex video streaming issues related to encoding and playback , live and linear streaming along with Ad insertion workflows pertaining to the Video Platform. You will also deal with a range of CDN issues from DNS, Network and customer configurations. As a member of NOC Support Team, you will be a point of escalation and contact for customers and internal teams.

You will:
Be a member of a team providing 24x7x365 support in our Network Operations Center.

Resolve complex technical issues related to the video creation and delivery workflow for all our customers

Address escalation of issues from our Technical Support centers that handle network and customer issues

Assist with automating and scripting repetitive tasks where needed

Participate in knowledge creation and sharing to all team members and to our customers

Act as the subject matter expert for assigned products/service offerings

Work with Product teams to make sure that new services and features can be effectively supported

Minimum Qualifications:
Bachelor’s degree in CS, MIS or relevant engineering, NOC, Operations Support experience

Strong Linux Skills

Experience using network protocol commands

Solid understanding of networking protocols, including TCP/IP, HTTP and DNS

Must be technically "savvy" and possess strong analytical and problem-solving skills

Demonstrated excellent interpersonal skills, social skills and communication skills by having professional experience in customer facing role in a technology oriented/driven environment utilizing variety of communication tools such as email, phone /video bridges, and ticketing systems

A solid understanding of monitoring tools and network troubleshooting

Preferred Qualifications:
Experience troubleshooting multi-tiered applications and streaming media protocols(HLS/DASH/RTMP/HDS)

Scripting Experience: BASH, Python, Perl

Deep understanding of web application protocols

Experience with Apache, IIS, NginX, lighttpd or any other web servers

Advanced knowledge of HTTP caching

Experience with Linux administration, configuration, troubleshooting, performance tuning, preventative maintenance, and security procedures desired

Experience as an application or systems/network engineer

Experience with enterprise/network/video architecture monitoring tools or applications

Experience with supporting web applications running on the cloud

Experience with SQL, MS SQL and NoSQL databases desired

Ability to multitask, do effective prioritization along with time management and organizational skills

Exposure to interactive TV/VOD or media industry desired

Proficient in HTTP, Web applications, Web Performance and Content Delivery applications

Oath is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Oath is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. Please let us know if you need a reasonable accommodation to apply for a job or participate in the application process.

Currently work for Oath? Please apply on our internal career site.