Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.
Job Summary: This individual will play a key role within Comcast Business by providing best in class customer solutions and technical sales support as part of the Managed Enterprise Solutions Sales organization. The individual helps close customer opportunities by being the technical influencer and integrates sales and team strategy to meet and exceed company goals. The individual will develop solutions with Comcast’s full suite of WAN and Managed Network Services and is focused on Fortune 500 clients. This particular role requires a broad understanding of access and networking technologies with emphasis on Managed Services, Professional services, Ethernet, Optical and IP Networking. The individual will act as a technical lead on the account team and will be responsible for understanding all Customer technical and business requirements. They will help develop proposals, solution diagrams and technical presentations both to customers C-Suite and to internal senior executives. Will work with customer to build strong lasting relationships and ensure that all internal team members understands customer’s current network landscape and future requirements. This individual must possess the intellectual curiosity and drive to learn and stay current on industry trend in a constantly evolving world and be able to articulate these trends upon customer inquiries for details. Core Responsibilities: -Develop solutions leveraging Comcast Managed Network Services portfolio including Managed Broadband, Managed Router, Managed WiFi, Managed Security, Unified Communications/Voice and Ethernet products.-Demonstrates advanced solution selling abilities and effective, pro-active customer communications.-Attends customer meetings in person and via the phone. Interacts with all levels of customer’s management team to drive new sales.-Engineer customized highly available networks adapted specifically for the unique requirements of that particular industry while staying within set budgets and financial targets.-Drive customer broadband aggregation solutions within Comcast presales process by clearly defining customers desired and minimum bandwidth requirements, customer preference for surveys, single vs. distributed billing, timelines and type of detailed proposal response.- Documents, via diagrams and writing, and presents the solution to the customer while describing the benefits of the solution and building relationships with customers as a trusted advisor.-Generate as-built diagrams internally and externally as required, provide post sale support to implementation and operations teams.-Assist in the preparation of RFP’s, designing cost-effective solutions plus solving configuration challenges through the stands of Individual Case Basis (ICB) process.-Collaborate with Network Engineering and Solutions Architecture, Product Management and Marketing team to fully support the Presales Effectiveness of the Sales Engineering Teams.- Participate in strategic and tactical account planning.- Possess and maintain the business acumen to anticipate future trends, competitive landscape, understand how organizations generates profits and manages costs and translate market knowledge into business opportunities.-Review all technical aspects for quality of an opportunity before the opportunity is accepted as sold.-Lead the introduction of a new product, process of technology within the Comcast Business Sales Engineering Community.-Provides updates and accurate reporting to leadership on specific customer due dates, network/capital costs and other portions of current opportunities.-Acts as a technical expert for all Comcast Business products and services.- May work independently or as part of a team on more complex projects and accounts-Consistent exercise of independent judgement and discretion in matters of significance.-Must be able to travel regularly as required.-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule as necessary.-Other duties and responsibilities as assigned. Minimum Requirements: -Bachelor’s degree or equivalent, preferably in Engineering-CCNA/CCSA/CCNP/CCSP desired (or equivalent experience)-MEF CECP/Cisco CMNA/Fortinet NSE/Ciena-CE-A/Juniper JNCIA (or other industry experience)-Generally requires 5-7 years related experience, and 3+ years related experience working with Enterprise level customers on complex networks.-Adept in developing and delivering technical presentations-Experience with the following: -MAN/WAN technologies including Carrier Ethernet, SD-WAN, IP-VPN/MPLS, Wavelength and SONET -Internet, Peering, TCP/IP, Border Gateway Protocol -Layer 1 Access Networks (Optical/WDM, Hybrid Fiber Coaxial, Twisted Pair Copper) -Layer 2/3 networking and protocols (Switching/Bridging VLAN’s, L2CP, Routing and Security) -Advanced Voice networking technologies including VoIP, SIP, Packet Cable and TDM -Software Defined Networking (SDN), Network Function Virtualization (NFV), Orchestration and Cloud based solutions- Excellent verbal and written skills with the ability to explain technical concepts in simple and understandable terms to a layperson.-Strong presentation skills.-Able to accomplish tasks and projects without the need for constant supervision.-Proficient in Microsoft Office, Microsoft Visio, Salesforce-Team player, able to handle ambiguity, anticipate and react to changes quickly in a fast-paced sales environment Employees at all levels are expect to: - Understand our Operating Principles; make them the guidelines for howyou do your job- Own the customer experience-think and act in ways that put ourcustomers first, give them seamless digital options at every touchpoint,and make them promoters of our products and services- Know your stuff-be enthusiastic learners, users and advocates of ourgame-changing technology, products and services, especially our digitaltools and experiences- Win as a team-make big things happen by working together and beingopen to new ideas- Be an active part of the Net Promoter System-a way of working thatbrings more employee and customer feedback into the company-by joininghuddles, making call backs and helping us elevate opportunities to dobetter for our customers- Drive results and growth- Respect and promote inclusion and diversity- Do what's right for each other, our customers, investors and ourcommunities
Comcast is an EOE/Veterans/Disabled/LGBT employer