Process Re-Engineering Analyst (Work at Home)

CITIZENS BANK - Johnston, RI3.5


The Process Re-Engineering Analyst will work with Citizens Bank Business Line leaders to diagnose and design solutions to solve business problems across the Enterprise. Also, drive all aspects of process redesign including: Process definition, use case definition and evaluation, detailed process design, production modeling, requirements definition, and business case development.

Additional responsibilities include:
Architect, evaluate and refine operating models, business process models, requirements documents, and business cases
Support scoping large-scale development efforts, create and validate work plans (phases, resources / roles, deliverables), and build models and deliverables
Perform research activities to validate problem/opportunity, competitive position and requirements
Conducts data collection and detailed analysis activities using operational and financial data
Responsible for the identification of robotic process automations for the Shared Services organization
Develop and deliver project communications appropriate to large complex projects, including: meeting minutes, status reports, and executive presentations
Develop and deliver recommendations and implement approved actions and supporting control plans
Work with Business Line Managers to develop ‘Executive Ready’ synopsis (deliverables) of model outputs
Work with Business Line Managers to create and present summaries to Executive Management that drive decisions
Develop business cases, and partners with finance to vet and understand costing impacts
Support evolution of agreed-upon architectures and lead change control process
Build continuous improvement acumen within Business Lines through coaching and training
Develop and maintain internal network of contacts to support idea validation and data gathering requirements


3-5 years of operations redesign/ lean process engineering with a strong understanding of Six Sigma methodology
Financial services or Manufacturing background in operations, quality and continuous improvement.
Demonstrated ability in the full operations development lifecycle, which may include; concept definition and evaluation, process modeling, production modeling, requirements definition, system implementation, and business case development.
Ability to lead teams comprised of direct and indirect staff through complex and ambiguous projects.
Strong communication skills and experience with interviewing, presentation, and large group facilitation.
Position will work remotely with availability to work with business lines in the Citizens Bank footprint

Education and Certification:
Bachelor’s Degree required with MBA preferred.
Black Belt (BB) Certification required

Hours & Work Schedule

Hours per Week: 40 Hours

Work Schedule: Monday through Friday

Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran