Customer Support

Panzura - Campbell, CA2.2

Full-timeEstimated: $49,000 - $65,000 a year
EducationSkills
Campbell CA
Customer Support
Full-time

Panzura is the leader in multi-cloud data management, a $68B market opportunity. Its portfolio includes Panzura Freedom NAS and Vizion.ai. Freedom NAS provides software-defined, multi-cloud file services to enterprises in over 5,500 sites globally across 33 countries. The Vizion.ai SaaS platform enables enterprises to meet the most demanding requirements for data search, analytics, and governance in a multi-cloud world. Panzura’s cloud partners include AWS, Google, IBM and Microsoft and has over 400 resellers worldwide. Organizations like Sony, Avis, American College of Radiology, LiveNation, Prosper Marketplace and Chevron use Panzura to unlock the power of multi-cloud data.

We are looking for a Technical Instructor to join our Education Services team.

Your primary responsibility will be delivery (70%) of instructor-led training to Panzura customers worldwide. Additional responsibility will be content creation (30%). An understanding of the technologies powering our Panzura Freedom Filers is critical for the successful adoption of our filers, so you will play a pivotal role in demystifying and demonstrating the benefits and strengths of our filers to our customers and partners.

The ideal candidate is a mixture of deep technical skills and the ability to teach and engage students. You are someone who feels passionate about imparting your expertise and helping others in their learning journey.

Responsibilities
70% time is delivering instructor-lead courses to our customers around the globe.
30% time is course development - creating and maintaining course content, hands-on labs exercises, or quizzes and tests.
Collaborate with the field organization & customers to tailor content as required.
Research new products and features, collaborating with Engineering teams to create accurate and in-depth content.

Requirements
Bachelor's degree and / or 6 years equivalent work experience
Expertise in one or two data storage technologies
Expertise in Microsoft Active Directory
Expertise in linux / UNIX operating systems
Proven teaching and classroom management skills to a diversely skilled audience
Experience in remote delivery methodologies
Must have extremely strong teamwork ethic and be customer support focused
Good time management and organizational skills
Experience with course development methodologies and best practices
The position is remote and may require the ability to travel several weeks per quarter

Advantages
Experience with VMWare VMs and infrastructure
Experience with Adobe Captivate
Panzura Freedom Filer expertise is a huge bonus
Experience with cloud providers is a plus

Panzura is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. Employees will be treated on the basis of their job-related qualifications, ability, and performance. It is also our policy that sexual harassment or any other kind of harassment including harassment based on sexual orientation will not be tolerated. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.