Medical Assistant / MA- Quality Care Coordinator - Full Time - Days
The Care Coordination Team is seeking an experienced Certified/Registered Medical Assistant who has working knowledge of physician practice protocols and procedures and is committed to the continuous improvement of the patient experience, patient safety, quality of care, and excellent service.
The Care Coordinator will support the ongoing development of patient-centered, team-based care by serving as a professional liaison, advocate, and informational resource for patients and families, clinicians, and Care Teams to enhance patient-centered care coordination and continuity of care.
Essential Job Functions
Assess and meet the needs of patients, while helping them navigate effectively and efficiently across the health care continuum
Provide episodic care coordination for patients discharged from the Emergency Room; coordinate follow-up care, assess SDOH needs, and communicate with Care Team as appropriate
Identify risk factors or barriers to patient care and connect patients to community, social, and health resources as necessary
Identify and refer complex patients to Care Navigation and Care Coordination programs
Perform patient outreach to targeted populations via telephone, mailings, and patient portal messaging for preventative and disease management interventions
Provide an effective communication link between patient and Care Teams
Obtain and analyze clinical quality and population health data to identify, address, and close care opportunities
Conduct detailed chart reviews, abstract and import clinical quality data and records into EHR
Support practice transformation efforts by motivating staff and providers to make meaningful changes to their processes to improve care delivery in the practice
Perform other duties and projects as assigned
Travel may be required
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Certified/Registered Medical Assistant with a minimum of three years working in a physician’s office or related health care setting OR significant relative experience in a healthcare setting, required
Must be able to create a positive, professional, service-oriented work environment with proven ability to work collaboratively with colleagues, clinicians, patients and all inter-departments and external customers; respects cultural differences
Must demonstrate and promote a strong commitment to achieving customer satisfaction
Must be able to work independently and on a team
Must be able to understand directions, communicate and respond to inquiries; requires excellent telephone etiquette and telephone multitasking skills, verbal and written communication skills
Must demonstrate the ability to work effectively and accurately complete tasks within established deadlines; must be able to work independently to solve problems and prioritize tasks and deadlines
Strong computer skills, Microsoft applications and EHR knowledge, required
Responsible for maintaining certifications and completing continuing education units
May require occasional lifting or carrying of light equipment or supplies
ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org
Equal Opportunity Employer/Drug-Free Workplace
