Global Sales Operations -- Sales Enablement Training Specialist -- "Multi-Region Opportunity"

W. L. Gore & Associates - Phoenix, AZ (30+ days ago)3.9


This requisition is for candidates applying to US based location. Candidates applying to AP location, please apply to requisition #180436. Candidates applying to EU location, please apply to requisition #180435.

Gore is a technology-driven global company built on entrepreneurial innovation, integrity, and teamwork. Our diverse portfolio includes everything from high-performance fabrics and implantable medical devices to industrial manufacturing components and aerospace electronics. Through our product leadership, we've been changing lives and changing industries for more than 50 years. What can you change by joining Gore? Visit gore.com/change-life to find out.

Job Description

At Gore, our global teams bring together extensive knowledge and collaborate closely to create and deliver products that solve complex problems and perform in the most demanding environments. Our corporate functions help ensure that the company is well-positioned for long-term success, with an environment where associates work together effectively and pursue the highest impact opportunities.

Gore is continuing to develop new and existing capabilities within Sales Operations. Our developing Sales Enablement Center of Excellence (COE) has an opportunity for a Sales Enablement Training Specialist. In this commitment, you will work with the Sales Enablement COE to implement training initiatives across the Enterprise. This position will be aligned with the divisions and enhance the competencies of team members by designing and conducting training programs that will boost Associates’ Salesforce usage in alignment with the organization’s culture and core values.

If you are searching for a company where you can make a difference, we’re looking for you. The initial focus of this commitment is on Salesforce training. In the future, the commitment could expand to include training associates on sales operations best practices, implementing solutions for increased productivity, customer service and efficiency.

Responsibilities:
Primary responsibility is to help divisional champions provide and/or deliver training materials (utilizing existing resources available via Salesforce and/or creating customized training materials based on business needs). Support divisional champion on training and change management needed for the divisional users.
Facilitating training programs for various level of sales and marketing users, using different learning and delivery methods. Creating teaching materials, then roll out these materials as needed.
Maintaining training materials and improving current training processes and tools. Maintaining Enterprise library to ensure all Salesforce related training materials are documented, cataloged and updated.
Gaining an in-depth knowledge of Salesforce.com and provide Salesforce training on specific tasks as needed. Organizing training calendars and provide training logistics assistance to divisional champions and work stream leaders.
Becoming a subject matter expert on any changes to Salesforce products and platform, manage/escalate issues. While aligned with a division, coordinating among the training specialists for best practice sharing, backing-up each other. Mentoring, coaching and training new training specialists. Coordinating feedback and providing user input for continuous improvement.
Developing and motivating users by coaching and transferring the knowledge of process and technology techniques.
Using key performance indicators to determine training effectiveness and improvements as needed.
Analyzing and reporting applicable metrics, training impact, field feedback, user experience and escalations.

Qualifications

Required Qualifications:
Bachelor’s degree in Communications, HR, Business Administration, Education or related field
Minimum of three years’ experience training sales people on the use of the Salesforce CRM tool
Deep understanding of day-to-day sales processes
Excellent oral and written communication skills
Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening.

Gore requires all applicants to be eligible to work within the US. Gore generally will not sponsor visas unless otherwise noted on the position description.

Gore is a M/F, Disabled and Vet EEO/AA Employer. (Applies to all positions in the U.S.)

Job
: Inside Sales/Customer Service
Primary Location
: North America-United States-Arizona-Phoenix
Other Locations
: North America-United States-Maryland-Elkton, North America-United States-Arizona-Flagstaff
Travel
: Yes, 15 % of the Time
Shift
: Day (1st shift)