Easy Apply - Customer Solutions Tech Support $13 p/h (Lindon)

Vivint Smart Home - Lindon, UT3.5

Full-time$13 an hour
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Job Description
Call Center Customer Solutions Rep (Lindon, UT)

Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.4 million customers throughout the U.S. and Canada. Vivint is on the Forbes 2018 list of “America’s Best Employers, as well as the Forbes 2019 list of “America’s Best Employers for Diversity.” The company is the largest tech employer in Utah, a certified Great Place to Work, and one of Fast Company’s World’s 50 Most Innovative Companies for 2017. For more information, visit www.vivint.com.

Job Summary:
We are looking for individuals who love technology and are interested helping our more than one million customers troubleshoot their smart home systems. Join our fast paced, energy filled Customer Excellence Center and start a career in leadership. In less than 1 year you can progress to leading 15 other employees and develop a complete leadership skillset. Part-time and full-time positions are available.

Why join Vivint:
Starting pay of $13.00 per hour with potential to earn $16.00 hour within 6 months and a $40,000 / year salary within 1 year. Other benefits include:

Leadership training
A free meal for every 8 hours worked
Paid time off
8 paid holidays
Health benefits
401K
Fantastic work facilities and much more

Key job responsibilities:
Answer incoming calls from customers concerning technical support issues and inquiries in a professional, polite, and courteous manner
Walk customers through troubleshooting technical issues and concerns and provide suggested solutions and resolutions to questions and problems
Create service tickets for issues not able to be resolved over the phone
Answer customer’s billing questions/concerns
Accurately document and update records in required systems
Maintain diplomacy when addressing escalated matters

Required Experience:
Age: 18+
Education: High School Diploma or GED
Ability to get licensed for the Utah Burglar Alarm Systems
Ability to successfully pass background check
Passion for providing quality customer service
Proficient communication skills (verbal and written)
Must be able to multi-task while using different internal programs
Demonstrated problem-solving skills.
Tech-savviness; Prior technical exposure or demonstrated interest
Ability to maintain the highest level of confidentiality
Ability to work in a team-fostered environment

Preferred Experience:
Previous Customer Service experience is a plus
Previous Call Center experience is a plus
Demonstrated strong familiarity of Microsoft Windows and Apple/Mac operating systems; including both hardware and software configuration at a Consumer-grade
Vivint Smart Home is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state and local laws. We are a drug free environment. We don’t conduct pre-employment drug screening, however, we do conduct random drug testing on site.

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