Customer Solutions Tech Support

Vivint Smart Home - Lindon, UT

Full-time | Part-time
Job Description
Whether you’re looking for your next job or a place to build your career, we have what you’re looking for! We offer full-time, part-time, and flexible schedules with career development opportunities and a clear path to leadership roles.

Customer Solutions Specialists are responsible for creating peace of mind to over 1.5 million SmartHome customers. Whether you are providing technical assistance, helping with a past due balance, or updating account info for our customers, you will be responsible for providing a world-class experience in each interaction.

Training: 3 weeks paid, mandatory training

Pay: $13.00 base pay

Performance Bonus: Top Performers earn up to an extra $2.00-$3.00/hour which is dependent on your own performance.

Why you’ll love working here:
Career development and opportunities for growth
Monthly performance bonuses
Free catered lunch/snacks/drinks; fresh menu daily
Part-time and Full-time opportunities
Employee pricing on smart home products
Flexible scheduling
Discounts with various national companies and vendors
Casual dress code
Onsite fitness center*
Onsite medical clinic*
Fun office culture with events and competitions

Essential Function/Responsibilities:
Answer inbound calls from Vivint Smart Home customers & employees
Develop extensive knowledge of Vivint Smart Home’s varied product line and troubleshooting processes
Be an advocate for our customers, creating peace of mind
Troubleshoot varying degrees of technical problems
Educate customer on the use of our systems and products
Provide personalized solutions
Accurately document and update records in required systems
Generate customer interest by outlining the value in the services & products we offer
Build customer loyalty through exceptional customer service
What will make you successful

Living the company values
Passion for helping others - going above and beyond for our customers
Excellent communication (both verbal and written) as well as relationship-building skills
Exceeding customer satisfaction, efficiency metrics, and issue resolution targets
Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
Technical savviness
Being flexible/adaptable
Great computer (Microsoft Excel, Word, navigate multiple software applications) and typing skills
Conflict management skills and maintaining professional composure
Continuously looking for areas of improvement and communicating trends to leadership
Ability to multi-task with ease, effectively prioritize tasks and be a self-starter
Customer service experience
Regular and reliable attendance

Company Benefits:
9 Paid holidays
Paid/Unpaid time off
Medical/dental/vision/life coverage
401(k) Plan & Matching
Paid Maternity, Paternity and Adoption Leave

Minimum Requirements:
Must be at least 18 years of age
Ability to pass a background check and be licensed through the State of Utah as a Burglar Alarm Company Agent

Vivint Values:
Honesty and Integrity Come First – Do the right thing
Customer Obsession is Our Advantage – A relentless passion to serve the customer
Innovation is Essential – Today’s innovation is tomorrow’s lifeblood
We Win Together – Individuals win games; teams win championships
Exceptional is Expected – Talk is cheap; create value, not just motion

Vivint Smart Home is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring – under federal, state, and local laws. We are a drug-free environment. We don’t conduct pre-employment drug screening, however, we do conduct random drug testing on-site.