Customer Support Technician II - (T2)

Applied Materials Inc. - Hillsboro, OR (30+ days ago)4.0


Expands skills in own work area within an analytical/scientific method or operational process. Maintains appropriate licenses, training and/or certifications, as needed. Applies experience and skills to complete assigned work within our area of expertise. Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision. Key Responsibilities

  • Performs standard Tier I procedures including wafer measurement.
  • Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.
  • Disassembles, cleans and rebuilds kits as part of kit management quality.
  • Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
  • Able to diagnose and resolve basic technical problems.
  • Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
  • Has the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining a neat and orderly work area. Demonstrates a positive attitude in less than optimal customer situations.
  • Complies with all safety procedures and consistently demonstrates safety as a value.


  • Functional Knowledge
    • Has developed analytical skills and application of scientific methods to perform a variety of activities

    Business Expertise
    • Has good understanding of how the team integrates with others

    Leadership
    • Has no supervisory responsibilities

    Problem Solving
    • Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods

    Impact
    • Impacts the quality of own work

    Interpersonal Skills
    • Uses communication skills to exchange of information
    Qualifications
    Education
    • Associate's Degree
    • 2 - 4 Years of Experience
    Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

    Primary Location: Americas-United States of America-Oregon-OR,Hillsboro

    Job: Customer Service & Support

    Shift: Day Job

    Travel: Yes, 20 % of the Time

    Posting Type: Internal / External

    Relocation Package: Domestic Lump Sum