Technology Support Specialist

Flagler County Public Schools - Bunnell, FL (30+ days ago)3.7


Technology Support Specialist

QUALIFICATIONS:

  • (1) Associates Degree in Computer Science or Information Systems. A+ Certification and /or demonstrable experience building, repairing and upgrading computers with related experience in Information systems may be substituted for Degree.
  • (2) Apple and Microsoft training / certification and a minimum of three (3) years experience in Windows and OS X.

KNOWLEDGE, SKILLS AND ABILITIES:

Must possess working knowledge of Microsoft Windows; Mac OS X, Microsoft Server, Active Directory Tools, Ethernet switched wired and wireless networks. Ability to work as part of a team. Experienced in delivering training to adults/teachers. Possess excellent communication, customer service and technical problem solving skills. Evidence of experience in the integration of technology into the classroom (preferred).

REPORTS TO:

Director of Technology

SUPERVISES:

Assigned Personnel.

JOB GOAL:

To provide on-site assistance for all computer / network hardware, software, and peripherals on the district’snetwork. Provide professional customer service to all staff and students, and assist with resolving issues in educational and enterprise applications.

PERFORMANCE RESPONSIBILITIES:

  • *(1) Provide technical consulting assistance related to systems and software to school personnel.
  • *(2) Provide support for Windows and Macintosh based hardware and software
  • *(3) Research software/hardware solutions for instructional purposes.
  • *(4) Maintain a proactive role in understanding and evaluating Macintosh (Apple) andWindows based products.
  • *(5) Assist with training of staff on hardware/software.
  • *(6) Perform network administration and implementation and assist with management of theDistrict’s Local Area Network.
  • *(7)Set up and configure hardware and install new software on school computers.
  • *(8) Provide support for District supported software and hardware.
  • *(9) Troubleshoots hardware, software, network, and operating system problems and provideon-going technical support to other Technology personnel.
  • *(10) Interact with other members of the Technology team to troubleshoot and resolve system

level problems.

  • *(11) Manage and document inventory control of District networking equipment.
  • *(12) Track all work in the help desk work order system
  • *(13) Perform hardware and software upgrades for all District supported hardware and

software.

  • *(14) Keep current of trends, changes and developments in Network Administration and

Technology as it applies to Flagler County Public Schools.

  • *(15) Performing other incidental tasks consistent with the goals and objectives of this position.

PHYSICAL REQUIREMENTS:

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently and/or up to 10 pounds of force as needed to move objects.

TERMS OF EMPLOYMENT:

Days Annual
Hours per Day 8
Salary Lane CHZ
Salary Schedule Non-Instructional.

EVALUATION:

Performance of this job will be evaluated in accordance with provisions of the Board’s policy onevaluation of personnel.

*Essential Performance Responsibilities

Job Description Supplement Code 7

Job Type: Full-time

Salary: $18.36 to $20.19 /hour