Hilton Head Oceanfront Resort
Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.
Omni Hilton Head’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.
Ensure proper training and supervision of all food & beverage staff, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.
Responsible for assigned shift, assisting in overall management of all F&B operations
Supervise and coordinate assigned shift.
Assist in overall supervision of the department as outlined in manager's job description.
Check staff punctuality.
Complete environmental checklist for dining room.
Spot check liquor pars.
Order daily supplies.
Hold pre-meal meetings.
Follow up on established training steps.
Handle guest comments and complaints.
Ensure guest satisfaction.
Stay on the floor during peak hours.
Communicate with guests and receive feedback.
Observe, teach, and correct staff's service.
Monitor each guest experience.
Examine food preparation.
Examine beverage presentation.
Have full knowledge of all menus and beverage menus
Have full knowledge of responsible alcohol service
Proper setup and breakdown of area and service station
Provide the highest quality guest interactions - be pleasant, friendly and polite to everyone
Multi-task several guests and duties at once, maintaining the highest levels of service
Take food and beverage orders from guests
Enter in orders to the computer ensuring accuracy and timeliness
Manage walk-up and seated guests appropriately
Follow service standards and best practices at all times
Demonstrate excellent teamwork with internal associates
Responsible for assigned shift, assisting in overall management
Demonstrate excellent teamwork with associates
Demonstrate full working knowledge of POS system
Maintain a clean and safe work environment
Be pleasant, smile, and greet all guests, using guest names when obtained
Must have sense of urgency throughout entire shift
Assist manager with schedule, forecast, payroll, email, Kronos, Medallia, MOS
Perform any other duties assigned by Management/Chef
Answers office phone greeting internal and external guest.
Check voicemails, e-mails and faxes and follow up accordingly.
Process mail for Food and Beverage Director.
Order and maintain office supplies.
Fax, copy, and distribute as needed.
Process Accounts Payable invoices for various vendors.
Coordinate and trackFood & Beverage associates for ServSafe Food Handler certification to ensure current certification at all times.
Coordinate and track Food & Beverage associates for TIPS Alcohol Service certification to ensure current certification at all times.
Proactive in gaining knowledge and skills in technological and educational advances for the continued development and advancement applicable to the company/department and staff.
2 + years restaurant experience preferred
High School diploma or equivalent
Valid Food Handlers Certificate
Valid TIPs Certification
Must be over the age of 21 to be able to serve alcohol
Must be able to stand on feet for 8 hours a day
Ability to multitask
Preferred experience in Microsoft Office- Outlook, Word, Excel
Previous management experience preferred
Must be able to lift 20 lbs
English proficiency a must
4 Diamond hotel experience preferred
Prior history utilizing Micros preferred
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to firstname.lastname@example.org.