Dispatcher/Customer Service

McDonalds Towing and Rescue - Kalamazoo, MI3.6


Hiring a dispatcher for a fast paced, high energy environment at McDonalds Towing and Rescue.

Job Duties: As a dispatcher you will receive all initial incoming service requested and other calls; determine correct routing of calls; determine appropriate towing service needs and dispatch to tow drivers; assist in entering calls and invoices; help customer in retrieving vehicles and/or personal belongings.

  • Answer Phones
  • Dispatch calls/ keep track of drivers
  • Process paperwork
  • Receive payment
  • Reports

Dispatcher Requirements

  • Experience in dispatching preferred but not required
  • Multi-Tasking - Must
  • Good under pressure
  • Good Customer Relations
  • Must have computer skills
  • Be able to work with others as a team
  • Must be reliable with a good attendance record
  • On line friendly mapping, information look up and GPS tracking
  • Spanish speaking is helpful but not required

Hours =: Full Time or Part time

  • 2nd and 3rd shift

Benefits: Full Time employees

  • Paid vacation after 1yr
  • Health Insurance

Apply in person at:

McDonalds Towing and Rescue

2975 Interstate Parkway

Kalamazoo Mi 49048

Job Type: Part-time